Branch Manager : Branch Banking

Job Description

JD Financial Responsibilities: - Devise action plan for the Branch and ensure that Liability business (Book size of CASA, yield, fee-based income and Business quality) targets for the Branch is met. - Effectively manages the sales and service environment of the branch. - Actively identifies and establishes the business relationship with retail customers. - Strategize sales direction for cross selling and sales planning for the area of function. Monitor and improve sales productivity. - Responsible for organizing various sales campaign / promotions in the area of function. - Achieving Business targets on book size, yield, fee-based income and customer quality for the functional area. Leading the team of the branch to achieve the profit targets. - Support an environment that promotes providing a level of care that makes customers feel welcomed, significant and engaged. Non Financial Responsibilities: - Coordinate with BOSM and Team Leaders for developing Business. - Customer centric approach and deepening the customer relationships. - Supervise the day to day functions of the branch including vault, drawer and ATM balancing. Overseeing teller and customer service duties, assisting with customers transactions. - Provide guidance and support for new product launches. - Ensure Business Turn Around Time (TAT) superior to competition inline with the standards laid down for the Bank. - Monitoring and controlling cost of acquisition of local Sales Channel/ FOS, Branch expenditures, Manage Branch Administration. - Ensure ethical practices in acquisition and servicing. - Monitor performance of branch on a weekly basis viz. in terms of business targets achieved. - Responsible for efficient operations, customer service and marketing for all retail banking products. - Develop alternative channels for CASA business sourcing. - Proactively seeks solutions that benefit the customer and the bank. People Management: - Manpower planning for branch staff and performance appraisal. - Improve efficiency and productivity of Staff, Turn-Around-Time, etc. of the Branch. - Ensure full team is committed and customer focused in their approach. - Achieve high employee satisfaction and retention of good performers and manage attritions through motivation and job satisfaction. - Identify and carry out all actions/ activities related to business growth. - Train the Branch staff at periodic intervals in new products, features and competition. - Assist in devising and implementing a customer acquisition and retention programme. Compliance & Risk Responsibilities : - Adhere to regulatory compliance and bank's policies and procedures, bank's code of conduct and ensure to comply all. - Taking the responsibility of bank's information - No third party info disclosure, verbal, written, soft copy, mail any way. - Address critical issues and potential conflicts in a candid and timely manner. ApplySave