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5.0 - 10.0 years
5 - 10 Lacs
Delhi NCR, , India
On-site
Responsible for drive business within defined product mix as per channel guidelines from time to time Build a productive and motivated agent network and Full time Employees-ASM/SM/SSM/ABM/DBM as per Plan BM asper Plan Responsible for managing their Direct team. Quality check on agent & inducting them in the company Achieve desired activity/productivity revenue targets through the respective FLS team members. Supporting and monitoring low performing Sales manager Ensure availability of the required number of trained SM and agents and support resources in all areas; monitor recruitments and induction of Agents and FLS Responsible for managing, monitoring, evaluation and rewarding of SM/agents on time-to-time basis. Ensures all Sales Managers are trained on company products and company guidelines. Effectively monitor and manage the Business Quality Index parameters. Interested Candidates cand share their Cv's on - [HIDDEN TEXT]
Posted 1 day ago
5.0 - 10.0 years
5 - 10 Lacs
Delhi, India
On-site
Responsible for drive business within defined product mix as per channel guidelines from time to time Build a productive and motivated agent network and Full time Employees-ASM/SM/SSM/ABM/DBM as per Plan BM asper Plan Responsible for managing their Direct team. Quality check on agent & inducting them in the company Achieve desired activity/productivity revenue targets through the respective FLS team members. Supporting and monitoring low performing Sales manager Ensure availability of the required number of trained SM and agents and support resources in all areas; monitor recruitments and induction of Agents and FLS Responsible for managing, monitoring, evaluation and rewarding of SM/agents on time-to-time basis. Ensures all Sales Managers are trained on company products and company guidelines. Effectively monitor and manage the Business Quality Index parameters. Interested Candidates cand share their Cv's on - [HIDDEN TEXT]
Posted 1 day ago
5.0 - 10.0 years
5 - 10 Lacs
Kolkata, West Bengal, India
On-site
Responsible for drive business within defined product mix as per channel guidelines from time to time Build a productive and motivated agent network and Full time Employees-ASM/SM/SSM/ABM/DBM as per Plan BM asper Plan Responsible for managing their Direct team. Quality check on agent & inducting them in the company Achieve desired activity/productivity revenue targets through the respective FLS team members. Supporting and monitoring low performing Sales manager Ensure availability of the required number of trained SM and agents and support resources in all areas; monitor recruitments and induction of Agents and FLS Responsible for managing, monitoring, evaluation and rewarding of SM/agents on time-to-time basis. Ensures all Sales Managers are trained on company products and company guidelines. Effectively monitor and manage the Business Quality Index parameters. Interested Candidates cand share their Cv's on - [HIDDEN TEXT]
Posted 1 day ago
5.0 - 10.0 years
5 - 10 Lacs
Ludhiana, Punjab, India
On-site
Responsible for drive business within defined product mix as per channel guidelines from time to time Build a productive and motivated agent network and Full time Employees-ASM/SM/SSM/ABM/DBM as per Plan BM asper Plan Responsible for managing their Direct team. Quality check on agent & inducting them in the company Achieve desired activity/productivity revenue targets through the respective FLS team members. Supporting and monitoring low performing Sales manager Ensure availability of the required number of trained SM and agents and support resources in all areas; monitor recruitments and induction of Agents and FLS Responsible for managing, monitoring, evaluation and rewarding of SM/agents on time-to-time basis. Ensures all Sales Managers are trained on company products and company guidelines. Effectively monitor and manage the Business Quality Index parameters. Interested Candidates cand share their Cv's on - [HIDDEN TEXT]
Posted 1 day ago
3.0 - 5.0 years
2 - 7 Lacs
Ahmedabad, Gujarat, India
On-site
Key Responsibilities: Supervise daily branch operations including cash management, transactions, and customer service Ensure compliance with banking regulations and internal policies Manage and support branch staff, including training and performance monitoring Handle customer issues and escalate when necessary Assist in achieving branch targets and business growth Monitor operational risks and suggest improvements Prepare reports on branch performance and operations Support the Branch Manager in all operational tasks Requirements: Experience in banking operations or branch management Good knowledge of banking products and processes Strong leadership and team management skills Ability to work under pressure and solve problems quickly Bachelor's degree in Business, Finance, or related field preferred Soft Skills: Detail-oriented and organized Strong communication and interpersonal skills Customer-focused and professional attitude Proactive and solution-driven
Posted 2 days ago
6.0 - 11.0 years
8 - 16 Lacs
Bhilai, Raipur
Work from Office
Job Title : Branch Operations Head Job Purpose : To monitor and supervise all the operational activities of branch on daily basis and ensure satisfactory audit ratings for the branch. To ensure error free operations at branch. Maintain lobby and ensure all customers are attended. Lead management, all the leads entered in CRM and the same has attended properly. To ensure the branch customers are adequately serviced and appropriate products sold to them in a customer friendly environment that in turn ensures the branch attains profitability on all parameters with superior customer service and superior cross sell of products. Experience Required: Minimum experience in years 5yr Exposure to banking preferable Job Location- Bhiali Chhattisgarh Note -Female candidate only. Interested candidate can share there CV at rukhsar.rahman@hdfcbank.com Only shortlisted candidate will get the call.
Posted 2 days ago
5.0 - 10.0 years
15 - 17 Lacs
Meerut
Work from Office
Drive branch liabilities targets including CASA, FD, and other third-party products. Acquire new-to-bank high-value customers and deepen relationships with existing ones. Plan and execute local marketing campaigns, customer engagement activities. Lead, mentor, and manage the performance of branch staff including Relationship Managers, Personal Bankers, and Tellers. Conduct regular training and motivation sessions to enhance productivity
Posted 2 days ago
10.0 - 17.0 years
5 - 12 Lacs
Bengaluru, Karnataka, India
On-site
We are hiring experienced and result-oriented Branch Managers for a leading private sector bank. This is an excellent opportunity to lead a branch, drive business growth, and manage retail liability products. Key Responsibilities: Manage overall branch operations and profitability Drive sales ofretail liability productsincluding CASA, term deposits, and cross-sell Ensure high customer satisfaction and service standards Lead and motivate the branch team to achieve targets Maintain regulatory compliance and audit readiness
Posted 3 days ago
10.0 - 17.0 years
5 - 12 Lacs
Mumbai, Maharashtra, India
On-site
We are hiring experienced and result-oriented Branch Managers for a leading private sector bank. This is an excellent opportunity to lead a branch, drive business growth, and manage retail liability products. Key Responsibilities: Manage overall branch operations and profitability Drive sales ofretail liability productsincluding CASA, term deposits, and cross-sell Ensure high customer satisfaction and service standards Lead and motivate the branch team to achieve targets Maintain regulatory compliance and audit readiness
Posted 3 days ago
3.0 - 7.0 years
0 Lacs
chandigarh
On-site
The Operations Manager - Corporate Travel will have overall control over the day-to-day operations of the branch located in Sector- 34, Chandigarh, with working hours from 10:00 am to 07:00 pm for 06 days a week. The salary offered will be as per industry standards. In this role, you will be responsible for account management, corporate sales, and leading all activities to ensure the smooth and efficient running of the corporate business. Monitoring team performance, providing feedback and coaching, handling customer inquiries and complaints, managing and motivating staff, and driving the workforce towards achieving company goals are key responsibilities. You will also manage resources within financial constraints, develop relationships with vendors and suppliers, create strategic policies for corporate travel, identify new business opportunities, build strong client relationships, negotiate contracts, and implement innovative ideas for new business. The ideal candidate will have proven experience as a Branch Manager in the Travel Industry, experience in Domestic and International travel, excellent communication and negotiation skills, problem-solving abilities, and people management skills. Experience in dealing with corporate clients is a must-have for this role.,
Posted 3 days ago
6.0 - 11.0 years
6 - 11 Lacs
Surat, Gujarat, India
On-site
Role & responsibilities Strategic/ Managerial Responsibilities :- Team Leadership: - Leading a team of relationship managers, providing guidance, training, and support to ensure effective client management Client Relationship Management: - Developing and maintaining strong relationships with high-value clients, understanding their financial needs, and ensuring a high level of customer satisfaction. Strategic Planning: - Contributing to the development and implementation of strategic plans to achieve business objectives and revenue targets Sales and Business Development: - Driving business growth by identifying opportunities for upselling, cross-selling, and expanding the bank's products and services to existing clients. Collaboration: - Collaborating with other departments, such as product development, marketing, and risk management, to ensure a cohesive and integrated approach to client services. Performance Analysis: - Monitoring and analyzing the performance of the relationship management team, implementing performance improvement initiatives, and reporting on key performance indicators. Communication: - Effectively communicating with internal stakeholders, executives, and clients to convey strategic initiatives and address any concerns. Risk Management: - Assessing and managing risks associated with client relationships, ensuring compliance with regulations, and implementing measures to mitigate potential issues Compliance: - Ensuring that all client interactions and practices comply with banking regulations and internal policies. Market Research: - Staying informed about market trends, competitor activities, and industry developments to identify opportunities and threats.
Posted 3 days ago
4.0 - 9.0 years
6 - 9 Lacs
Madurai, Hyderabad, Chennai
Work from Office
•Lead, mentor, and motivate a team of FRM across the cluster. •Drive revenue and business growth through Service to Sales initiatives, ensuring achievement of cluster targets. •Ensure superior customer service standards while cross-sell and upsell Required Candidate profile • At least 4 to 5 year of Insurance Sales Experience in Direct channel or Agency Channel • Good Communication Skill • Minimum 1.5 years of experience in Direct or Agency Team Handling
Posted 3 days ago
4.0 - 9.0 years
5 - 6 Lacs
Shimoga, Bangalore Rural, Bengaluru
Work from Office
Hiring Branch Manager-MFI(Micro/Group loans) Location: Across Karnataka and Bangalore Industry:Banking Criteria: Min 3 to 4 years experience in handling micro loans, group loans Must be a full time graduate any NBFC or banking experience will do Roles and Responsibilities Manage a team of branch managers across Karnataka to achieve business targets. Oversee daily operations of branches, ensuring efficient management of assets and group sales. Develop and implement strategies for microfinance products such as MFI (Microfinance Institution) and group insurance schemes. Foster strong relationships with clients through effective communication and customer service. Ensure compliance with regulatory requirements and internal policies. Desired Candidate Profile 4-9 years of experience in banking or finance industry, preferably in branch handling or branch management roles. Strong understanding of microfinance principles, including MFI operations and group sales strategies. Proven track record in developing successful teams and driving business growth through effective leadership. Interested can email/contact at the below details: Email: v.babitha@upgrad.com Call/WhatApp: 8977797910 Regards: Babitha V Sr. Recruitment Specialist
Posted 4 days ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
As a Branch Manager, you will play a crucial role in overseeing all operations of the branch. Your responsibilities will include managing staff effectively, enhancing productivity and profitability, ensuring high levels of customer satisfaction, and upholding compliance with company policies and procedures. This is a full-time position that offers benefits such as Provident Fund. The work schedule is during day shifts, and the work location is in person. If you are a dynamic and results-driven individual looking for a challenging role where you can make a significant impact on the branch's success, this opportunity may be the perfect fit for you. Join our team and contribute to the growth and success of our branch.,
Posted 5 days ago
6.0 - 11.0 years
4 - 7 Lacs
Chennai, Thiruvananthapuram, Mumbai (All Areas)
Work from Office
Handling a team of Sales , Marketing officers & Counsellors Managing daily branch operations Achieving revenue targets, Building relationships with educational institutions, Responsibilities include developing sales strategies Required Candidate profile Prior exp in Educational Industry Minimum 5 Year atleast 2+ years experience (Sales Team Handling) Salary Upto 30- 42 K + Incentives + Perks + Mobile + TA/DA (Negotiable) Age upto 40 years
Posted 5 days ago
3.0 - 8.0 years
8 - 10 Lacs
Chennai, Bengaluru
Work from Office
Role & responsibilities Preferred candidate profile A Position Overview Position Title Branch Manager Department Business Associate Model Level/ Band 401/Manager Role Summary: Responsible for achieving business targets for the branch through building a sustainable and productive distribution force. Manage smooth business functioning, and successful implementation of various tactical and strategic business initiatives as other key responsibilities. Effective management of sales managers in the office leading to creation of a cohesive business unit along with other functional representatives in the branch to create a robust and successful business unit. Manage team of business associate manager and business associates Drive distribution engagement through choreography and training Work on cross sell and upsell campaigns and drive distribution for maximizing sales Ability to track local competition and align monthly business activities to achieve sales objectives Drive productivities of emplyees and distribution Apply Now! Send your updated resume to: loalithjobs4@gmail.com Contact: K. Supriya 88850 18075
Posted 5 days ago
1.0 - 6.0 years
4 - 7 Lacs
Madurai, Bangalore Rural, Chennai
Work from Office
Hiring for Cluster Business Manager for Reputed Bank Designation- Cluster Business Manager Locations- Bangalore, Chennai, Madurai ,Kolar , Bidar , Balgaum , Chikodi Raichur Should have Team Handling experience of Direct Channel Executives . Salary: Upto 7.5LPA Age: 40 Max Interested candidates ,please share an updated resume/CV and Pan number asap on 9705847421 /venkatlakshmi@tminetwork.com LAST DAY TO APPLY 29th July'25 Kindly share references.
Posted 6 days ago
5.0 - 9.0 years
0 Lacs
erode, tamil nadu
On-site
As a Branch Manager with a minimum of 5 years of experience, your primary responsibility will be overseeing all operations within a branch, with a specific focus on driving business growth, managing staff effectively, and ensuring high levels of customer satisfaction within the home loan sector. Your role will involve achieving sales targets, managing risks, and ensuring compliance with company policies. Sales and Business Development: - Develop and generate business by sourcing leads and overseeing the loan application process. - Meet and exceed branch sales targets for home loans and related products. - Conduct field visits to assess properties and engage with customers. - Implement marketing initiatives to attract new customers. Team Management: - Lead, train, and motivate a team of sales executives and support staff. - Monitor and track team performance to ensure the achievement of set goals. Loan Processing and Credit Risk Management: - Manage the end-to-end loan processing cycle, including due diligence, credit checks, and disbursals. - Ensure strict adherence to company credit policies and guidelines. - Assist in portfolio risk management and identify areas for improvement. Customer Service: - Provide exceptional customer service, promptly address inquiries and concerns. - Build and maintain strong customer relationships. Operational Management: - Manage branch operations, including daily activities, cash management, and security measures. - Ensure compliance with company policies and regulations. This position requires a candidate who has experience in branch management, with a focus on home loans being an added advantage. If you are interested in this opportunity, please email your resume to saravanan.boopathi@niwashfc.com. The salary is competitive and commensurate with the right candidate's qualifications and experience. Job Type: Full-time Benefits: - Cell phone reimbursement - Health insurance - Paid sick time - Provident Fund Schedule: - Day shift - Fixed shift - Morning shift - Weekend availability Performance bonus Work Location: In person,
Posted 6 days ago
10.0 - 17.0 years
15 - 20 Lacs
New Delhi, Jaipur
Work from Office
Role & responsibilities : As a Branch Manager, you'll oversee branch-level operations, ensuring smooth sales, branch productivity, and high customer satisfaction. You will act as the P&L head responsible for achieving financial and strategic goals. Sales & Operational Leadership Team Management & Talent Development Marketing & Lead Generation (for Marketing-Focused Roles) Member Experience & Retention
Posted 6 days ago
3.0 - 6.0 years
4 - 6 Lacs
Jhalawar, Churu, Sardarshahar
Work from Office
Preferred candidates - with Banking and NBFC all product knowledge. Key Job Responsibilities Customer Championship Maintain regular & continuous relationship with existing and potential customers. Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products. Initiate, implement/coordinate and participate in marketing for achieving the above. Achieve customer delight through ecient customer service. Retain existing customers and acquire new continuously. Product Process Championship Achieve branch targets and ensure protability of the unit (branch). Will involve in Field Visits for Marketing / Collection activities basis to branch requirements Collaborate with various departments to ensure smooth functioning of the branch. Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers. Recovery of receivables: To ensure organizations revenue ow and protect customers long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization. Ecient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law. Role will come under the purview of Audit & Gold Inspection. Should focus on branch profitability & ensure that assigned branch is profitable People Championship Ensure proper handholding and timely/continues training of the team. Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team. Knowledge, Skills & Attributes Result Orientation Customer Service & Retention Focus Planning & Forecasting Skills Relationship Building Coaching & Mentoring Market Intelligence Business Development Communication Skills Proficiency in local language and English Interested Candidates can apply to below email id: abhishek.chavan@muthoot.com shreya.barot@muthoot.com
Posted 6 days ago
3.0 - 8.0 years
1 - 6 Lacs
Chennai
Work from Office
Role & responsibilities Branch-Level Activities: Manage and oversee the Gold Loan portfolio of the branch, ensuring effective utilization and growth. Lead all branch-level activities to drive business growth, including loan disbursement, cash management, vault keeping, customer service, and compliance with company policies. Collaborate with the team to drive field-marketing activities, promoting various gold loan schemes and enhancing brand visibility. Team Leadership: Coach, mentor, and provide timely feedback to employees, fostering a high-performance culture within the branch. Facilitate training to enhance employee skills and professional development. Reporting and Analysis: Prepare accurate and timely reports related to branch performance, functioning, and operational metrics. Utilize data insights to identify areas for improvement and strategic decision-making to increase the presence of TVS Credit in the Gold Loan market for your catchment. Customer Engagement: Focus on customer engagement strategies to acquire new customers and ensure their retention. Assist clients throughout their Gold Loan Financing journey, addressing their needs and concerns. Business Quality Performance: Maintain and enhance the quality performance of the branch's gold loan business by implementing necessary actions for growth. Ensure timely and effective collection activities, while proactively managing provisions for NPAs, to maintain financial health and compliance within the branch for Gold Loan business. Valuation and Compliance: Maintain accurate valuation appraisal of gold ornaments pledged in the branch, ensuring compliance with company policies and audit standards. Verify weight and purity assessments as required through acid and salt test, pointed scratch test, weight test, smell test usability test, flexibility test, sound test etc. Ensure proper storage and safety of gold and cash assets in the vaults allocated Risk Management: Ensure the branch opens and closes in adherence to company compliance norms, maintaining operational integrity. Oversee and validate safe operations conducted by designated employees, upholding company policies without compromise for smooth functioning of gold financing operations. Uphold safety standards for branch infrastructure and operations, ensuring a secure and risk-free environment. Safeguard gold assets stored in branches and vaults, rigorously maintaining security standards to prevent compromise. Preferred candidate profile Chennai - Branch Manager -Gold loan Sales
Posted 6 days ago
7.0 - 12.0 years
11 - 15 Lacs
Rajahmundry, Khammam, Hyderabad
Work from Office
Role & responsibilities Develop a plan comprising; HNI prospects Routine business (LA base, Activation, Case Rate and Case Size etc.) based on SM / RDM skills Monitor the SM / RDM skill transitions, validate skill transitions of SMs / RDMs and coach ABM / BRDM on the gaps in areas of SM / RDM development Discuss SM / RDM wise plan with the ABM / BRDM based on current conversion ratios and validate target setting for SMs / RDMs Monitor Advisor selection through a sample audit of 2 random LA selections / ABM / BRDM per month Control execution of plans as per above. Maintain a check on business health parameters such as Persistency, LA Commission, Product Mix, Claims, ECS / SI percentage and take corrective actions. Team Responsibility: 3-5 Assistant Branch Manager (ABM) / Branch Recruitment Development Manager (BRDM) Each ABM / BRDM has a unit of 8-10 Sales Managers / Recruitment and Development Managers Preferred candidate profile Experience : Candidates must be from the Life Insurance industry with an Agency Channel background Requirement: Last two company ratings should be 4 or above If you meet the above criteria or know someone who does, feel free to connect ( 6353131340 ) or share your updated resume.
Posted 1 week ago
10.0 - 15.0 years
9 - 17 Lacs
Mangaluru
Work from Office
Role & responsibilities :- Develop and execute integrated sales, relationship and credit strategies that are aligned with the area business plan to achieve desired revenue expense and service goals. Support the portfolio growth in the branch by identifying cross-sell opportunities ,deepening relationships and increasing client acquisition, being an active participant as needed. Create a warm ,welcoming and friendly customer centric branch environment. Provide inspiration and leadership to the branch staff daily through one on one coaching, morning huddles and end of day meetings. Ensure effective lobby and line management to deliver exceptional customer service . Plan, organise and coordinate daily sales, service and operations management processes. Create a strong sales and service culture, fostering an environment in which all the branch employees work together to achieve all business goals. Ensure that the branch sales/service supports the overall corporate objective to provide superior service and participate in selling bank products and providing excellent customer service. Ensure that the branch meets all regulatory compliance standards and follows all operating policies and procedures. Direct branch business development through outside calls , in-branch selling, telemarketing, branch campaigns and targeted direct mailing. Ensure expansion of customer relationships through branch cross-selling activities. Excellent track record of guiding customers to help them attain their financial goals by effectively managing their assets such as Fixed Deposit, Mutual Funds, Insurance and Loans. Ensure of achivement of Personal loan, Home loan, Loan against property, SME/SEL targets of the branch. Handling of audit issues of sanctioned personal loan cases at branch, Recovery of overdue & NPA cases of personal loan cases. Looking into entire branch process and audit for the branch. Responsible for Branch profitability
Posted 1 week ago
10.0 - 15.0 years
9 - 17 Lacs
Bengaluru
Work from Office
Role & responsibilities :- Develop and execute integrated sales, relationship and credit strategies that are aligned with the area business plan to achieve desired revenue expense and service goals. Support the portfolio growth in the branch by identifying cross-sell opportunities ,deepening relationships and increasing client acquisition, being an active participant as needed. Create a warm ,welcoming and friendly customer centric branch environment. Provide inspiration and leadership to the branch staff daily through one on one coaching, morning huddles and end of day meetings. Ensure effective lobby and line management to deliver exceptional customer service . Plan, organise and coordinate daily sales, service and operations management processes. Create a strong sales and service culture, fostering an environment in which all the branch employees work together to achieve all business goals. Ensure that the branch sales/service supports the overall corporate objective to provide superior service and participate in selling bank products and providing excellent customer service. Ensure that the branch meets all regulatory compliance standards and follows all operating policies and procedures. Direct branch business development through outside calls , in-branch selling, telemarketing, branch campaigns and targeted direct mailing. Ensure expansion of customer relationships through branch cross-selling activities. Excellent track record of guiding customers to help them attain their financial goals by effectively managing their assets such as Fixed Deposit, Mutual Funds, Insurance and Loans. Ensure of achivement of Personal loan, Home loan, Loan against property, SME/SEL targets of the branch. Handling of audit issues of sanctioned personal loan cases at branch, Recovery of overdue & NPA cases of personal loan cases. Looking into entire branch process and audit for the branch. Responsible for Branch profitability
Posted 1 week ago
1.0 - 6.0 years
2 - 7 Lacs
Jodhpur
Work from Office
Branch Manager Position Name/ Job Title: Branch Manager Department: Gold Loans Location: Grade: Up to Manager Immediate Reporting Authority (IRA) Designation/Grade: Territory Manager Team Size: 4 Job Description: Should manage the portfolio for Gold Loan/financial business of its branch. Should be able to handle all the branch level activities for ensuring business growth. Systematic planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co- workers. Coaching, mentoring and training employees and providing them with timely feedback on their performance Maintaining quality of the business by tracking & controlling the team Preparing reports related to branch functioning and its performance. Guiding and motivating subordinates in achieving their goals. Job Specification: (should contain qualification requirement, experience background, any specific certification) Key Competencies Team Management Interpersonal SKill Selling skill LeadershipSKill Mentoring and training skill Networking skill Communication skill Educational and Professional Qualification Requirements Minimum: Graduate Beneficial/Desired MBA No. of Years of Experience with Functional and Industry details Minimum: 4 years in PSU Banks/NBFC Beneficial/Desired: 4-5 years in PSU Banks/NBFC Any other /specific /skills requirements Knowledge on Gold Loans Computer knowledge Gold Appraiser Position Name/ Job Title: Gold Appraiser Department: Gold Loans Location: Grade: Assistant Manager Immediate Reporting Authority (IRA) Designation: Branch Manager Job Description: (Pl mention detailed profile) Should be able to handle walk-in customers. • Adherence to the administrative process & policies of the organization is a must Ability to understand needs & interests of the customers and cater to the same. • To guide & provide the customers with all the required information about loans & scheme Should be able to solve the queries of the customers as well as handling the customers in a cooperative & efficient way. Keeping the existing customers up dated with their existing account details. Must be able to identify quality & purity of Gold in any form by manual process. Calculation of Gold valuation pledged by customer. Should be able to maintain accounting process, records and handling cash in the branch for Gold Loan transactions. Adherence to the administrative processes, norms, policies & discipline of the organization is a must Job Specification: (should contain qualification requirement, experience background, any specific certification) Key Competencies: Good verbal communication Interpersonal skill Negotiation skill Convincing skill Customer Service skill Good follow up skills Gold valuation skill Educational and Professional Qualification Requirements Minimum: Graduate Beneficial/Desired: MBA from tier 3 college CCE JD Position Name/ Job Title: Customer Care Executive Department: Gold Loans Location: Grade: Trainee Immediate Reporting Authority (IRA) Designation: Branch Manager Team Size: 0 Job Description: Should be able to handle walk-in customers. Adherence to the administrative process & policies of the organization is a must. Ability to understand needs & interests of the customers and cater to the same. To guide & provide the customers with all the required information about loans & schemes. Should be able to solve the queries of the customers as well as handling the customers in a cooperative & efficient way. Should be able to acquire new customers through referencing. Keeping the existing customers up dated with their existing account details. Job Specification: (should contain qualification requirement, experience background, any specific certification) Key Competencies: Good verbal communication Interpersonal skill Negotiation skill Convincing skill Customer Service skill Good follow up skills Educational and Professional Qualification Requirements Minimum: Graduate Beneficial/Desired: MBA from tier 3 college No. of Years of Experience with Functional and Industry details Minimum: 0-1 Beneficial/Desired: 1-2 years of customer facing role.
Posted 1 week ago
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