Branch In charge

Job description:

Job Summary

The Branch Sales Incharge will be responsible for driving branch sales performance, ensuring excellent customer experience, and supporting day-to-day branch operations. The role requires strong communication skills, client handling ability, and a proactive approach towards meeting sales targets and improving branch productivity.

Key Responsibilities 1. Sales & Revenue Growth

• Achieve monthly and quarterly sales targets for the Thrissur branch.
• Ensure effective enquiry follow-up and conversion of leads into sales.
• Promote Hairsculture services, packages, and offers to customers.
• Maintain strong knowledge of hair fixing, hair systems, and related services.

2. Customer Relationship Management

• Provide exceptional customer service and ensure customer satisfaction.
• Build long-term relationships with clients and handle customer queries effectively.
• Manage customer escalations and ensure quick resolution.
• Ensure proper after-sales support and timely follow-up.

3. Branch Operations

• Support the branch team in daily operations and workflow management.
• Coordinate with technicians and staff to ensure smooth service delivery.
• Maintain cleanliness, display standards, and overall branch ambience.
• Oversee inventory requirements and coordinate with HO for replenishment.

4. Reporting & Documentation

• Maintain daily sales reports, enquiry logs, and conversion tracking.
• Share weekly and monthly MIS reports with the management.
• Track competitor activities and market trends to suggest improvements.

5. Team Coordination

• Guide and motivate technicians and telecallers for better productivity.
• Support training and development activities within the branch.
• Ensure adherence to company policies, SOPs, and compliance standards.

Skills & Qualifications

• Proven experience in sales or customer-facing roles.
• Excellent communication and client-handling skills.
• Target-driven mindset with strong negotiation ability.
• Good understanding of sales strategies and customer relationship management.
• Basic computer skills (MS Office, CRM preferred).
• Ability to work under pressure and achieve targets.

Salary

As per industry standards + incentives based on performance.

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person