Branch Head

Job Profile
Branch Head Department: Sales Secured Laons Purpose of the Role This is a high-impact leadership role for a dynamic business leader to drive profitable growth for his/her branch within Indias top emerging markets. The Branch Head will be responsible for building, scaling, and leading a high- performing branch & team within a defined state. With a sharp focus on customer centricity, operational excellence, and regulatory compliance, this role is central to expanding our reach in non-metro cities and economic hubs. Role and Responsibilities: Business Growth & P&L Ownership ¢ Own the Branch P&L through AOP delivery, business volumes, collection efficiency levers and strong expense control. Lead a team of CAM ( Customer Account Managers ) and drive them for sales and collections targets and productivity benchmarks. Drive rapid and sustainable growth across MSMEs lending products Loan Against Property and Business Loans through the neighbourhood lending model. Deliver on annual Branch Scorecard by exceeding the expectations on benchmark Pricing, Processing Fees, Cost of Acquisition (CAC), Insurance Cross Sell, Early Bucket Delinquency Management, 30+ and 90+ DPD portfolio performance, renewals, top-ups, balance transfers, internal audits, customer servicing and overall branch administration. ¢ Use competitive intelligence and local market insights to execute business strategy with speed and purpose. Distribution & Network Expansion ¢ ¢ ¢ Scale a full-service branch in the assigned region with complete empowerment, budgets and analytics / marketing / HR & credit support. Help the central leadership team to identify branch premises and requisite administrative insights for quick ramp up. Drive direct sourcing via customer events, exhibitions, loan melas, MSME conclaves, data base acquisition, tele calling efforts, beat plan adherence, cluster roadshows, and local merchant connects. Team Leadership & Capability Building ¢ ¢ Lead a span of CAMs responsible for sales and collections. Recruit, coach, and build a high-performance team and groom them to assume Branch Heads roles in future. ¢ Foster a culture of ownership, collaboration, proactiveness, compliance, and customer-first execution www.neogrowth.in Branch Head Job Profile Risk, Compliance & Operational Excellence ¢ ¢ Ensure regulatory adherence, internal audit readiness, and governance excellence Sharp focus on cost control, TATs, sourcing quality, recoveries, and underwriting standards Ensure compliance with municipal laws, property regulations, collateral management, litigation, and repossession protocols Market Intelligence & Strategic Partnerships ¢ ¢ Build strong networks with local bodies, legal institutions, and fraud prevention agencies Leverage local intelligence to identify new business triggers and mitigate risks Stay ahead of trends in industries, customer behaviours, and competitor movements Qualification & Experience: Educational Background ¢ ¢ Post Graduate Degree MBA or equivalent Graduation and Schooling from reputed institutions of the country Experience Requirements ¢ ¢ ¢ 7 to 10 years of team handling and branch experience in Banks/NBFCs/HFCs/SFBs/Fintechs. Ability and Maturity to balance sales and collection verticals for consistent branch scale up and profitability Good knowledge of secured lending products: LAP, Home Loans, Business Loans, Working Capital Finance Key Skills & Competencies: Leadership Attributes ¢ Demonstrated success in building large-scale DIRECT distribution networks in emerging markets ¢ Experience in hiring, developing, and managing young and dynamic colleagues Entrepreneurial mindset with a hands-on approach to problem-solving and execution Personal Attributes & Mobility ¢ Extremely High on integrity, result orientation, and strong business acumen Good communication and relationship-building skills ¢ Willingness and passion to lead the branch team in the marketplace / field for sales and collection activities. Asset 34.png Asset 32.png ; www.neogrowth.in