Branch Head for Security & Facility Company

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Position Overview:

The Branch Head will be responsible for driving the overall business growth and profitability of the branch. The role includes managing branch operations, ensuring client and stakeholder satisfaction, leading the local team, and maintaining administrative control of the office. The ideal candidate will have a proven track record in operations, business development, and team management in the security and facility services industry.

Key Responsibilities:

1. Business Growth & Revenue Generation

• Identify and pursue business opportunities to expand the client base in security and facility management.
• Develop strategies for business development in coordination with the corporate sales/BD team.
• Achieve monthly and annual revenue and profitability targets.
• Monitor market trends and competitor activity to identify new opportunities.

2. Client Relationship & Stakeholder Management

• Maintain strong relationships with existing clients to ensure high satisfaction and retention.
• Act as a point of contact for escalations and ensure prompt resolution of client issues.
• Conduct regular client review meetings to assess service quality and performance.
• Ensure service delivery aligns with contractual obligations and client expectations.

3. Branch Operations & Administration

• Oversee day-to-day operations of the branch including deployment, manpower planning, and compliance.
• Ensure timely billing, collection, and cost control to maintain branch profitability.
• Supervise administrative functions, including branch facility management, documentation, and employee discipline.
• Ensure all statutory and company compliances are adhered to, including PF, ESIC, labour laws, etc.

4. Team Leadership & Development

• Lead, train, and mentor the branch team including operations, administrative, and field staff.
• Drive performance culture through regular monitoring, feedback, and appraisals.
• Foster a collaborative and accountable work environment.

Qualifications & Experience:

• Graduate/Postgraduate in any discipline (MBA preferred).
• 8–12 years of relevant experience in security/facility management, including at least 3 years in a leadership role.
• Strong operational, business development, and people management skills.
• Knowledge of statutory compliances related to manpower services.

Key Skills & Competencies:

• Leadership and decision-making ability
• Business acumen and result orientation
• Client handling and interpersonal skills
• Conflict resolution and crisis management
• Excellent verbal and written communication
• Proficiency in MS Office and ERP tools

Company Overview: