Head Of Operation-IFM ( Integrated Facility Management)

Job Description

Job Description: Head of Operations - Security and Facility Services Overview: We are seeking an experienced Head of Operations to transform our legacy business into a technology-driven organization. The ideal candidate will have a strong background in facility services, a passion for innovation, and a client-centric approach. Key Responsibilities: Strategic Leadership: Develop and implement strategies to enhance efficiency and growth. Lead the transition to a technology-driven operation. Operational Excellence: Oversee operations across ~1,000 sites. Ensure high service standards in all facility services. Streamline processes to boost productivity and reduce costs. Technology Integration: Drive the adoption of advanced technologies. Implement data-driven decision-making tools. Workforce Management: Lead and develop a large, diverse workforce. Foster an empathetic and supportive culture. Ensure effective training programs. Client-Centric Approach: Build strong client relationships. Continuously improve service delivery based on feedback. Financial Oversight: Manage the operational budget effectively. Implement cost-saving initiatives. Growth and Innovation: Identify and pursue growth opportunities. Introduce innovative services. Problem-Solving: Utilize data-centric approaches to solve operational challenges. Qualifications: Education: B.Tech in a relevant stream. Experience: 7-10 years in facility services, with strong operations management experience. Skills: Deep domain knowledge. Innovative and technology-driven. Empathetic leadership. Data-centric problem-solving. Self-starter capable of managing lean teams. Client-focused and growth-oriented. Company Overview: We are a leading security and facility services provider, operating across 14 branches with a ₹400 crore turnover, managing services like housekeeping, engineering, catering, security, and more. Application: Interested candidates should submit a resume and cover letter detailing relevant experience and vision for the role. Show more Show less