you'll be part of the business process support team, reporting directly to our BPS lead, working closely with various business teams and the Director of Strategic Planning Project Management, Operations. Your deliverables will be around validating the work done by different departments of BPS, you will also be responsible for updating the quality log, preparing the quality dashboard, and sharing the same with stakeholders. You will also be expected to point out process improvement and major factors responsible for impacting quality.
WHAT you'll DO
- Timely validation of tickets with an eye for details
- Documenting findings, preparing reports, and making recommendations
- Creating Quality Dashboard
- Updating various Quality reports.
- Communicate with various departments concerning process workflow and due dates.
- Should be able to prioritize work
WHAT you'll BRING
- A detail-oriented person who can perform varied tasks with minimal errors.
Proven experience in MIS reporting, data analysis, and advanced Excel-based reporting.
Highly proficient in MS Excel, including data comparison, analysis, report automation, and dashboard creation (VBA knowledge will be a strong advantage)
Ability to generate insightful and actionable reports for executive leadership on demand.
Organized with excellent time management skills capable of handling multiple priorities, strong follow-up, and meeting tight deadlines.
Strong decision-making and analytical abilities, with a continuous improvement mindset.
Quick learner with adaptability to new tools and systems, applying them efficiently to enhance processes.
Ability to identify process gaps and establish scalable, efficient solutions with minimal complexity.
Excellent communication skills professional, clear, and concise written and verbal English.
Comfortable working in a fast-paced, high-pressure environment.
Strong work ethic and a collaborative team player.
Willingness to work permanent night shifts (6 pm to 3 am) and overtime when required.
Experience with multiple internet browsers and general proficiency in Microsoft Office.
Demonstrated ability to build and maintain accountability-driven relationships with stakeholders while safeguarding business partnerships.
WHERE you'll WORK
REMOTE
Work from Home
Have workplace flexibility - you'll work exclusively from the comfort of your home with no commute! Remote employees are expected to be online and available during core business hours for their team. Company computer equipment is provided for business use.
PLENTY OF BENEFITS TOO
UA BRANDS offers a full range of benefits that address both your health and financial needs.
- Company-sponsored medical insurance for employees and family members
- Company-sponsored Life insurance for employee
- Company-sponsored Group Personal Accidental insurance for employee
- Company-sponsored Gratuity Benefit
- Hardship Allowance: Paid over and above the employees monthly salary
- Extended Hardship Allowance: Paid over and above the employees monthly salary
- Paid Vacation / Earned Leave
- Maternity Leave, Compensatory Off Leave, Bereavement Leave, and Paternity Leave as per the applicable norms.
- Referral Program - Get paid to work with Friends
- Regular Recognition, Social Activities, Monthly Events, and Birthday Celebrations Mandatory Fun
