Customer Care Specialist - Email, Chat and Voice

• Answering incoming customer questions or concerns; researching any needed issues; and taking full ownership for responding to customers with resolutions for their issues within the time limit specified by company policy.
• Handling sensitive or confidential customer data in a professional, responsible manner.
• Providing quality service and support with billing, order placement and modification; refunds; system troubleshooting; or other service scenarios.
• Using good judgment in resolving service issues. You strive to maintain a smart balance between company policy and customer requests, so that customers feel valued and satisfied, without unreasonable sacrifice by the company.
• Completing any special project assignments and assisting other departments during lower customer contact periods.

• Exceptional active listening, verbal, and written skills.
• You work well with different or strong personalities.
• Organized and detail-oriented, with good time management skills.
• Strong decision-making and analytical abilities.
• Proven work ethic and team player mentality.
• Strong command of the English language, both verbally and in writing is a must.

• Strong exposure to international phone calls, preferably US Process.
• Minimum 2 years of Call Center phone support experience supporting a US Retailer and or E-Commerce platform.

• 40 WPM typing speed minimum.

• Experience working in a remote setting.
• Candidates possessing exposure to US Retail and or E-Commerce phone call Process will be given the highest preference.

• A quiet, private, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. With 100 MBPS Internet speed and 9 hours of power backup.

ABOUT UA/UNIFORM ADVANTAGE BRANDS

• Company-sponsored medical insurance for employees and family members
• Company-sponsored Life insurance for employee
• Company-sponsored Group Personal Accidental insurance for employee
• Company-sponsored Gratuity Benefit
• Continuous remote work
• Hardship Allowance: Paid over and above the employees monthly salary
• Extended Hardship Allowance: Paid over and above the employees monthly salary
• Paid Vacation / Earned Leave
• Maternity Leave, Compensatory Off Leave, Bereavement Leave, and Paternity Leave as per the applicable norms.
• Holiday Pay
• Referral Program - Get paid to work with Friends
• Regular Recognition, Social Activities, Monthly Events, and Birthday Celebrations Mandatory Fun

UA IS AN EQUAL OPPORTUNITY EMPLOYER

A uniform that fits right and feels great has the power to change a caregivers day.