1 - 5 years

2 - 3 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are looking for a dynamic and experienced BPO Team Leader to manage a team of customer service representatives in a fast-paced call center environment. The ideal candidate should have strong leadership and team management skills, with the ability to motivate and guide team members to consistently meet performance targets. Excellent communication and interpersonal skills are crucial, as the role involves client interaction, handling escalations, and maintaining high levels of customer satisfaction. The candidate should have hands-on experience with call center metrics, quality control, and process improvement. A solid understanding of call handling systems, CRM tools, and reporting dashboards is essential. The role requires an individual who can analyze data, solve problems quickly, and make effective decisions under pressure. Time management, flexibility, and the ability to coach and develop team members are key to success in this role. Prior experience in a BPO environment is a must.

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