BPO Team Lead

As a Team Leader in the banking domain, specifically in Joint Reconciliation Process (JRP) or similar roles, you will play a crucial role in overseeing reconciliation processes, managing teams, and ensuring accuracy and efficiency. Your responsibilities will include the following: Team Management: You will supervise and manage a team of reconciliation professionals, providing guidance, coaching, and feedback to ensure their professional development and performance. Reconciliation Process Oversight: It will be your responsibility to oversee the reconciliation process, ensuring accuracy, efficiency, and compliance with regulations to maintain the integrity of financial transactions. Transaction Reconciliation: You will be managing the reconciliation of transactions, identifying and resolving discrepancies to ensure all financial records are accurate and in agreement. Reporting and Analysis: Your role will involve preparing and analyzing reports, identifying trends and areas for improvement to enhance the efficiency and effectiveness of the reconciliation process. Process Improvement: You will need to identify areas for process improvement, implement changes to increase efficiency and productivity, and streamline the reconciliation process. Stakeholder Management: Interacting with stakeholders, including internal teams and external partners, will be essential to ensure effective communication and collaboration in the reconciliation process. To excel in this role, you should have typically 5-7 years of experience in reconciliation, with a strong understanding of financial transactions and reconciliation processes. Your analytical skills should be strong, enabling you to identify and resolve discrepancies effectively. Proven leadership skills are necessary, with experience in managing teams and motivating staff to achieve common goals. Excellent communication skills are a must, as you will be interacting with various stakeholders. Moreover, possessing a strong attention to detail is crucial for identifying and correcting errors accurately. Ideally, you should have a strong background in banking or finance, with experience in reconciliation or similar roles. Holding relevant certifications, such as Certified Reconciliation Specialist (CRS) or similar, would be advantageous to demonstrate your expertise in this field.,