BPO Team Lead

Company Description

Since 2007, Global IT Solutions has been a leading strategic manpower sourcing agency, specializing in placements for IT and ITES companies across India. Our team consists of highly experienced recruiters with extensive knowledge in various business domains. We have consistently demonstrated a success rate ranging from 70% to 80% in delivering outstanding results. Our agency plays a pivotal role in facilitating the successful placement of highly qualified candidates throughout India.

Role Description

This is a full-time on-site role for a Team Lead based in Mumbai. The Team Lead will be responsible for managing and coordinating the activities of the team, ensuring that projects are completed on time and within budget. The role involves overseeing the development and implementation of IT solutions, providing technical guidance, mentoring team members, and collaborating with other departments to ensure alignment with business objectives.

Skills Required:

1. Shrinkage,
2. Attrition,
3. Team Management,
4. Excellent English Communication

Location

Joining Availability

• Shift

  – Night Shift

Roles and Responsibilities:

• Handled and manage a team
• Prepare reports
• Provide feedback
• Check on the quality parameters
• Problem-solving and decision-making abilities
• Handling Shrinkage and Attrition
• Be a part of the WBR and MBR
• Audit the calls and chats and provide the respective feedback