BPO Senior Director

You will be responsible for end-to-end management of banking operations and service delivery, ensuring operational excellence, transformation, and client satisfaction across various global banking processes. Your role will involve managing large-scale delivery teams, maintaining governance standards, and driving innovation through automation and process improvement initiatives. - Ensure compliance with regulatory and operational risk standards. - Manage transaction processing, reconciliations, settlements, and exception handling with a focus on zero defects. - Oversee transitions and migrations, ensuring seamless knowledge transfer and process stabilization. - Own end-to-end delivery of multiple client engagements, meeting contractual SLAs and KPIs. - Drive operational governance, manage P&L, resource allocation, and delivery excellence initiatives. - Develop and maintain strong client relationships through consistent communication and proactive issue resolution. - Implement continuous improvement methodologies to enhance efficiency and accuracy. - Lead a diverse team of 300+ associates/managers across multiple locations. - Foster a high-performance culture emphasizing accountability, collaboration, and capability building. - Mentor and develop next-generation leaders to strengthen the succession pipeline. - Champion automation, digital tools, and analytics-driven insights to reduce operational risk. - Collaborate with technology and innovation teams to re-engineer processes for efficiency. - Drive transformation programs aligned with organizational and client strategic objectives. - Proven experience in delivery management, client governance, and process excellence. - Exposure to transition management, operational transformation, and automation initiatives. - Excellent leadership, stakeholder management, and cross-functional collaboration skills. - Strong understanding of compliance, risk management, and control frameworks within BFSI. - Proficiency in performance analytics, dashboarding, and productivity metrics. You should hold a Graduate/Postgraduate degree in Commerce, Finance, or Business Administration. Preferred certifications include Lean Six Sigma (Black Belt/Green Belt), PMP, or equivalent. If you are a strategic thinker with strong operational execution ability, excellent communication and negotiation skills, and a customer-centric mindset with a continuous improvement orientation, this role could be a good fit for you. Experience in managing global banking clients and multi-shore delivery environments is desired.,