BPO Quality Analyst (QA) – Contractor (Remote, India), Rs 200/hour

Job Description

*** FOLLOW OUR VIRTUAL LAB TECH PAGE *** Location: Work from Home (Anywhere in India) Type: Contractor – Long-Term Compensation: ₹200 per hour Workload: Approx. 100–150 hours per month Shift: 06:30 pm - 3:30 AM IST (5-6 hours of work between this time) About the Role: We are seeking experienced BPO Quality Analysts (QA) to join our team as a remote contractor. The ideal candidate will have prior experience in quality monitoring, performance evaluation and feedback delivery within a BPO environment. This role is key to ensuring consistent service quality and driving process improvements across voice and/or non-voice customer support teams. Key Responsibilities: Monitor inbound and outbound customer interactions (chat, email, data entry, data tagging etc) for quality assurance Evaluate agent performance against quality standards and SOPs Provide structured and constructive feedback to agents and team leaders Identify common errors or process gaps and suggest actionable improvements Prepare QA reports, summaries and performance dashboards Collaborate with operations and training teams to improve overall service quality Ensure compliance with customer service KPIs, tone, accuracy, and policy adherence Required Qualifications: Minimum 1-2 years of experience as a QA in a BPO environment (voice/non-voice) Strong understanding of QA frameworks, scoring methods and performance metrics Excellent listening, analytical and communication skills Ability to work independently and manage feedback delivery remotely System & Connectivity Requirements: A personal laptop/desktop running Windows 11 or above Minimum 8 GB RAM , i5 or Ryzen 5 processor (or equivalent and above) Stable broadband internet connection (minimum 30 Mbps) Functional headset and webcam Show more Show less