US Customer Support – Remote (Contract) (Rs 125/hour)

Job Description

*** FOLLOW OUR VIRTUAL LAB TECH PAGE *** Location: Work from Home (India) Shift Timing: Night Shift (US Hours) Job Type: Contract About the Role: We are hiring BPO Specialists for a remote contract role to support projects during US business hours. This opportunity is ideal for individuals with prior BPO experience, strong English communication skills and excellent typing skills . ________________________________ Key Responsibilities: Handle inbound and outbound customer interactions via email or chat Provide accurate, timely and helpful responses to customer queries Follow standard procedures and scripts when handling different topics Review, tag, and annotate data sets based on project-specific guidelines Maintain high accuracy and consistency in data labeling tasks Follow workflows and quality standards defined by the project team Work with internal tools and platforms to process and review data Meet daily productivity and quality targets ________________________________ Requirements: Excellent written English and comprehension skills Minimum 1-2 years of BPO experience, Experience working with US or UK clients is a plus Typing speed of 45+ WPM with high accuracy Strong attention to detail and ability to follow written instructions Must have a personal laptop/desktop with webcam Reliable internet connection (minimum 40 Mbps) Availability to work night shifts (US timings) ________________________________ Important: This is a contractual role and candidates must have their own equipment and be comfortable working in night shifts. Only candidates meeting the typing and tech requirements will be considered. Show more Show less