*** FOLLOW OUR VIRTUAL LAB TECH PAGE *** Location: Work from Home (India) Shift Timing: Night Shift (US Hours) Job Type: Contract About the Role: We are hiring BPO Specialists for a remote contract role to support projects during US business hours. This opportunity is ideal for individuals with prior BPO experience, strong English communication skills and excellent typing skills . ________________________________ Key Responsibilities: Handle inbound and outbound customer interactions via email or chat Provide accurate, timely and helpful responses to customer queries Follow standard procedures and scripts when handling different topics Review, tag, and annotate data sets based on project-specific guidelines Maintain high accuracy and consistency in data labeling tasks Follow workflows and quality standards defined by the project team Work with internal tools and platforms to process and review data Meet daily productivity and quality targets ________________________________ Requirements: Excellent written English and comprehension skills Minimum 1-2 years of BPO experience, Experience working with US or UK clients is a plus Typing speed of 45+ WPM with high accuracy Strong attention to detail and ability to follow written instructions Must have a personal laptop/desktop with webcam Reliable internet connection (minimum 40 Mbps) Availability to work night shifts (US timings) ________________________________ Important: This is a contractual role and candidates must have their own equipment and be comfortable working in night shifts. Only candidates meeting the typing and tech requirements will be considered. Show more Show less

*** FOLLOW OUR VIRTUAL LAB TECH PAGE *** Location: Work from Home (Anywhere in India) Type: Contractor – Long-Term Compensation: ₹200 per hour Workload: Approx. 100–150 hours per month Shift: 06:30 pm - 3:30 AM IST (5-6 hours of work between this time) About the Role: We are seeking experienced BPO Quality Analysts (QA) to join our team as a remote contractor. The ideal candidate will have prior experience in quality monitoring, performance evaluation and feedback delivery within a BPO environment. This role is key to ensuring consistent service quality and driving process improvements across voice and/or non-voice customer support teams. Key Responsibilities: Monitor inbound and outbound customer interactions (chat, email, data entry, data tagging etc) for quality assurance Evaluate agent performance against quality standards and SOPs Provide structured and constructive feedback to agents and team leaders Identify common errors or process gaps and suggest actionable improvements Prepare QA reports, summaries and performance dashboards Collaborate with operations and training teams to improve overall service quality Ensure compliance with customer service KPIs, tone, accuracy, and policy adherence Required Qualifications: Minimum 1-2 years of experience as a QA in a BPO environment (voice/non-voice) Strong understanding of QA frameworks, scoring methods and performance metrics Excellent listening, analytical and communication skills Ability to work independently and manage feedback delivery remotely System & Connectivity Requirements: A personal laptop/desktop running Windows 11 or above Minimum 8 GB RAM , i5 or Ryzen 5 processor (or equivalent and above) Stable broadband internet connection (minimum 30 Mbps) Functional headset and webcam Show more Show less