BPO Quality Analyst (QA) – Contractor (Remote, India), Rs 200/hour

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About the Role:

BPO Quality Analysts (QA)

Key Responsibilities:

• Monitor inbound and outbound customer interactions (chat, email, data entry, data tagging etc) for quality assurance
• Evaluate agent performance against quality standards and SOPs
• Provide structured and constructive feedback to agents and team leaders
• Identify common errors or process gaps and suggest actionable improvements
• Prepare QA reports, summaries and performance dashboards
• Collaborate with operations and training teams to improve overall service quality
• Ensure compliance with customer service KPIs, tone, accuracy, and policy adherence

Required Qualifications:

• Minimum 

  1-2 years of experience as a QA in a BPO environment

   (voice/non-voice)
• Strong understanding of QA frameworks, scoring methods and performance metrics
• Excellent listening, analytical and communication skills
• Ability to work independently and manage feedback delivery remotely

System & Connectivity Requirements:

• A personal 

  laptop/desktop running Windows 11 or above

• Minimum 

  8 GB RAM

  , i5 or Ryzen 5 processor (or equivalent and above)
• Stable 

  broadband internet connection

   (minimum 30 Mbps)
• Functional headset and webcam