Voice Support Specialists - Rs 125 per hour (Contract | Remote | Night Shift)

*** FOLLOW OUR VIRTUAL LAB TECH PAGE ***

Voice Support Specialist

Key Responsibilities

• Handle 

  inbound and outbound calls

   to assist customers with queries or concerns
• Deliver 

  clear, helpful, and courteous communication

   on every call
• Follow 

  call scripts and SOPs

   for consistent customer service
• Accurately 

  document call outcomes and customer interactions

• Collaborate with internal teams when escalation or follow-up is required
• Maintain 

  high levels of customer satisfaction, call quality and responsiveness

• Meet daily targets for 

  call handling time, quality and resolution rates

Requirements

• Excellent 

  spoken English and comprehension skills is a must

• Minimum 

  1-2 years of BPO voice support experience

• Experience with 

  US/UK-based clients

   is a plus
• Clear and professional 

  telephone etiquette

• Typing speed of 

  45+ WPM

   with accuracy (for call documentation)
• Own 

  laptop/desktop with webcam and Windows 11

• Reliable 

  internet connection (minimum 40 Mbps)

• Comfortable working 

  night shifts (US time zones)

Important Notes

• This is a 

  contractual, remote

   position
• You must have your own equipment and be fully set up to work from home
• Candidates 

  must meet the typing, tech, and shift requirements

   to be considered