BPO - Operations Manager - Sales Inbound Process

Summary of essential job functions

Dear Candidate,

We are hiring Operations Manager role for our Hyderabad location.

The manager plays a critical role in overseeing Team Leaders performance and development, driving operational efficiency, optimizing revenue, improving processes, and ensuring alignment with organizational goals through mentorship, KPI reviews, and strategic initiatives.

Shift:

Minimum requirements (Education Qualification & Work Experience)

Graduate with at least one year of experience in sales.

Competency Requirements:

• Ability to lead and motivate a sales team to achieve targets
• Skills to develop and execute sales strategies to drive growth
• Capability to establish and maintain strong relationships with employees and stakeholders
• Ability to assess team performance and implement measures to improve productivity and efficiency
• Strong communication skills to effectively convey sales objectives, strategies, and expectations to the team and stakeholders
• Aptitude to identify challenges and develop solutions to overcome them
• Adaptable to work effectively with teams in a dynamic environment
• Deep understanding of sales processes, techniques, and best practices
• Ability to work collaboratively with cross functional teams to achieve sales objectives
• Proficiency in data analysis and data driven decision making
• Proficiency in working with MS Office tools

Job Responsibilities: -

• Manage and support a team of Team Leaders, driving performance and development
• Drive performance to achieve CPI and KPI targets through effective strategies
• Provide coaching and mentorship to frontline leaders to enhance leadership skills and effectiveness
• Oversee P&L responsibilities to meet financial targets
• Conduct regular business reviews to assess performance metrics, identify trends, and create action plans
• Collaborate with key stakeholders to align on business objectives and drive cross-functional initiatives
• Perform in-depth analysis of operational and financial data to inform strategic decisions and improve performance
• Optimize processes and strategies to drive operational efficiency
• Monitor and evaluate team performance, providing guidance and feedback to Team Leaders
• Address complex operational challenges and develop solutions
• Maintain comprehensive documentation and provide regular performance reports to senior leadership
• Identify and mitigate potential risks to ensure business continuity

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.