BPI Specialist Advisor

NTT DATA, Inc.

15 - 20 years

4 - 8 Lacs

gurugram

Posted:3 days ago| Platform:

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Skills Required

artificial intelligence gen contact center operations business process improvement six sigma master black belt six sigma project management retail projects business improvement process excellence business management lean business excellence

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Responsibilities

Assumes leadership role as the Business process improvement consultant and ensures a robust continual improvement culture
Collaborates closely with Customer, internal stakeholders and functional experts providing insight and advice on Business Process Improvement approaches to business challenges and improvement opportunities
Ensures that business stay current in the process and technology trends through internal and external benchmarking activities.
Incorporates the use of Business Process Improvement Methodology and Tools into current business management processes
Influences projects and business improvement initiatives to directly contribute to stated strategic objectives.
Acts as a coach on effective use of Business Process Improvement Methodology and Tools.
Manages internal training and certification related to the Business Process Improvement for continued learning and organizational capability development.

Requirements:

Academic: Bachelors degree / equivalent work experience.
Professional experience:
- Overall experience of 15 years with relevant experience of min 6+ years on Business Process Improvement
- Experience in handling business improvement process initiatives working closely with customers
Experience in the Banking and / or Retail industry and contact center operations preferred

Competency:

Six Sigma Master Black belt / Black belt
Knowledge in latest trends in technology including AI / Gen AI
Good conceptual and analytical skills

Excellent communication skills, both written and verbal

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