Bootcamp Operations Associate

Role Overview: You will be coordinating end-to-end logistics for bootcamp cohorts, monitoring participant onboarding, attendance, and engagement metrics, serving as the primary point of contact for students, and supporting continuous improvement efforts. Additionally, you will be responsible for calling potential leads, acting as a bridge between clients and internal teams, handling incoming calls, and resolving client concerns promptly. Key Responsibilities: - Coordinate end-to-end logistics for bootcamp cohorts - Monitor participant onboarding, attendance, and engagement metrics; communicate updates and follow up to maintain high satisfaction and retention - Serve as the primary point of contact for students, promptly resolving queries and escalations to guarantee a seamless learning experience - Support continuous improvement efforts by gathering participant feedback, identifying operational bottlenecks, and proposing process optimizations - Call potential leads, understand their needs, and convert them into bootcamp enrollments - Act as a bridge between clients and internal teams (category, marketing, product) to deliver seamless service - Handle incoming calls, resolve client concerns promptly, and provide regular updates Qualifications Required: Must-Have: - 0-1 years of experience in relationship/bootcamp management - Strong communication, negotiation, and interpersonal skills - Customer-centric mindset with a proactive attitude - Ability to handle multiple clients and prioritize tasks effectively Preferred: - Experience managing cohort-based bootcamp operations or online learning platforms - Basic data analysis skills; experience building dashboards or reports using spreadsheet tools About The Company: The company operates in the high-growth EdTech sector, delivering immersive, cohort-based bootcamps that empower career changers and professionals to master in-demand skills. Through hands-on projects, expert mentorship, and comprehensive career support, the company drives measurable learner success and fosters industry-ready talent. Please note: Benefits & Culture Highlights section has been omitted as it was not included in the provided job description.,