Black Belt

Locations: Pune

Experience: 8-15Years

Role: Blackbelt – Transformation/Continuous Improvement

Must-Have:

• Mandatory: Lean Six Sigma

• Insurance domain
• Design Thinking concepts
• Experience of transformation projects working with multiple levers such as Lean Six Sigma, RPA, Conversational AI, and Analytics.
• Over 8 years of quality and process improvement experience
• Certified Black Belt in Lean Six Sigma
• Should have led / mentored 2-3 LSS BB projects

Responsibility:

• Change agent delivering Transformation / Process Improvement collaborating with Customer and Internal stakeholders to improve Business Metrics and outcomes.
• Deliver Quantifiable Business value to Customers by alignment to Client goals and establish strong client connect through governance.
• Lead Kaizen workouts to eliminate non-value add activities and reduce cycle time. Improve the process efficiency and drive towards business excellence
• Conduct quality campaigns to generate ideas and implement a culture of continuous improvement.
• Analyze KPIs using statistical methods / tools - analyze defect data and devise a corrective and preventive action plan using RCA principles.
• Quality Assurance and Quality Improvement support to multiple accounts
• Lead Transformation /CI program for the Customer
• Collaborate with delivery teams across accounts to simplify and standardize processes to deliver on better customer experience and build a strong pipeline of tactical automation & digital transformation centric opportunities
• Regularly review all Ops delivery especially any red projects. Drive improvements in red projects with hands on involvement
• Support in new process Transition and ensure timely deliverables as per Transition plan
• Create re-useable Assets in form of Case Studies