Billing Specialist

Role Overview: As a Billing Specialist at BlackLine, you will play a crucial role in executing daily and month-end billing operations. Your responsibilities will include preparing and processing invoices, managing SaaS billing processes, maintaining customer billing accounts, processing credit memos, investigating and resolving billing discrepancies, coordinating with various departments for order and billing mismatches, preparing journal entries, supporting audits, documenting billing processes, and contributing to continuous improvement efforts. Key Responsibilities: - Prepare and process invoices in accordance with customer contracts and billing schedules. - Manage SaaS billing processes, including subscription and usage-based billing, implementation services, and portal user changes. - Maintain and update customer billing accounts with accuracy and timeliness. - Process credit memos with proper supporting documentation and approvals. - Investigate and resolve billing discrepancies and customer disputes promptly. - Coordinate with Sales, Product, and Renewals to resolve order and billing mismatches. - Prepare journal entries and perform monthly/quarterly account reconciliations. - Support internal and external audits, including SOX controls and documentation. - Document billing processes and contribute to continuous improvement efforts. - Support ad-hoc billing projects and reporting requests as needed. Qualifications Required: - Associate or Bachelor's degree in Accounting, Finance, or a related field. - 3-5 years of billing or accounting experience, preferably in a SaaS or software environment. - Strong understanding of billing systems and ERP/CRM tools (Zuora, Salesforce CPQ/Billing, NetSuite preferred). - Proficient in Microsoft Excel, including pivot tables and VLOOKUPs. - Strong analytical and problem-solving skills with high attention to detail. - Excellent communication skills with the ability to collaborate across teams. - Self-motivated, proactive, and able to manage multiple priorities under tight deadlines. - Comfortable in a fast-paced, evolving environment with a continuous improvement mindset. (Note: Additional details about the company's culture, growth opportunities, and workplace dynamics have been omitted from the final JD as per the instructions.),