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Cognizant
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Billing Specialist

Billing Specialist

Cognizant

2 - 6 years

0 Lacs

coimbatore tamil nadu

Posted:18 hours ago| Platform: Shine logo

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Skills Required

customer support communication problem solving consultation escalation handling shift flexibility

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Support Specialist, your main role will be to respond, diagnose, resolve, and track customer queries through phone, email, chat, and social media channels. You will be responsible for maintaining response and resolution speed according to defined Service Level Objectives (SLOs) while ensuring high customer satisfaction scores and adherence to quality standards in 90% of cases. Utilize the existing knowledge base to offer customers a root cause assessment and provide bug progress summaries using available tools and platforms. Additionally, you will handle escalations from customers and partners, as well as consults from lower-tier team members to assist in case resolution. Your flexibility to work across multiple rotational shifts, including night shifts, will be essential in this role. Furthermore, your ability to work effectively in a diverse environment, handle cultural and language differences, and communicate efficiently will contribute to your success in this position.,

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Billing Specialist