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Alter Domus
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Billing Lead LoB

Billing Lead LoB

Alter Domus

8 - 12 years

25 - 30 Lacs

hyderabad

Posted:1 day ago| Platform:

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Skills Required

client satisfaction team management performance management process improvement billing trend analysis sms continuous improvement stakeholder management financial services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Own end-to-end billing performance for a LoB: SLA compliance, error rate, client satisfaction
Supervise team leads and billing specialists ensuring workload balance, quality standards, and productivity targets
Manage daily/weekly operational planning: workload allocation, quarter-end smoothing, absence coverage
Conduct weekly team meetings and monthly performance reviews
Escalate operational issues if unresolved at team level

LoB Stakeholder Management (25%)

Serve as primary operational contact for LoB Leaders on billing matters
Attend monthly LoB leadership meetings to review billing performance, escalations, process improvements
Coordinate with LoB operations teams on data submission quality, timing, and exception handling
Partner with LoB commercial teams on pricing changes, contract amendments, client-specific requirements
Manage LoB SME secondment: onboarding, knowledge transfer planning, performance feedback, return transition

Client Escalation & Exception Management (20%)

Oversee client escalations (pricing disputes, contract interpretation, service delivery issues)
Coordinate with LoB Leaders on client-facing escalations requiring commercial judgment
Coordinate approval of complex pricing exceptions and high-value invoice adjustments
Maintain escalation log and trend analysis; report monthly to Group Treasurer and LoB Leaders
Ensure client satisfaction maintained during BMT transition

Process Improvement & Quality (10%)

Identify LoB-specific process improvement opportunities based on error root causes, cycle time bottlenecks
Partner with QA Manager on LoB-specific quality initiatives and training needs
Lead lessons-learned reviews post-quarter-end and post-wave stabilization
Contribute LoB-specific insights to Wave 2/3 design refinements

Prepare weekly operational reports for BMT Head (volume, SLA, errors, escalations)
Prepare monthly LoB-specific dashboards for LoB Leaders (performance vs. targets, trends, issues)
Participate in Steering Committee meetings representing APAC & DCM operational status
Support Stage-Gate reviews with evidence-based performance data

YOUR PROFILE:

Bachelors degree in Finance, Accounting, Business Administration, or related field; MBA preferred
8-12 years finance operations or billing management experience, with at least 3-5 years in supervisory/management roles (managing teams of 10-15+ FTE)
Deep knowledge of billing processes, pricing models (fixed-fee, variable, basis points, T&E, complex), and contract terms
Strong stakeholder management and client relationship skills (comfort interfacing with senior LoB Leaders and executive clients)
Experience managing operations in multi-currency, multi-jurisdictional environment preferred
SAP4HANA knowledge preferred
Proven track record of operational performance management (SLA compliance, quality improvement, cost efficiency)
Financial services or professional services industry experience strongly preferred

KEY COMPETENCIES:

Operational leadership and team management
Stakeholder management and influence (LoB Leaders, clients, cross-functional partners)
Problem-solving and decision-making (complex pricing disputes, escalation judgment)
Performance management and accountability (driving SLA compliance, quality standards)
Commercial acumen (understanding client relationships, revenue impact, contract terms)
Communication and collaboration (translating between technical billing operations and business stakeholders)
Continuous improvement mindset and communication

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