Billing Associate

As a Billing Associate at ACA Group, you will be an integral part of a versatile team responsible for overseeing the financial operations process and managing billing for clients. Your role will involve handling customer set-up, invoice creation, cash application, project reviews, and reconciliations related to projects or client accounts. In the financial operations aspect of the role, you will be responsible for resolving escalations related to cash application and collections, responding to revenue-related inquiries, assisting with financial operations related to acquisitions, handling Zendesk ticket escalations, processing terminations, maintaining customer interaction records, and preparing reports on collection efforts. Regarding billing responsibilities, you will review and apply the terms of client agreements, set up customer accounts, generate invoices, perform cash application, respond to inquiries regarding client accounts, and address billing discrepancies. You may also be required to work on ad-hoc projects to support various client and internal initiatives. To qualify for this position, you should have a minimum of 2 years of experience in billing or financial operations in a high-volume, fast-paced environment and hold a Bachelor's degree in Business or Accounting, or a related quantitative field. The ideal candidate for this role will possess the ability to exercise discretion and make independent judgments, demonstrate professional integrity, be dependable, flexible, and adaptable to new initiatives and client needs, work well in a fast-paced environment, establish effective working relationships, and have strong organizational and problem-solving skills. Proficiency in Microsoft Office applications, Adobe Acrobat, and the Internet, as well as excellent oral and written communication skills, are also required. At ACA, we offer a competitive compensation package based on performance, comprehensive medical coverage for employees and their families, access to various programs such as Maternity & Fertility and Wellness, personal accident and life insurance, employee discount programs, and more. We provide time off for holidays, privilege leave, casual/sick leave, and other leaves of absence to support your overall well-being. Join us at ACA, where we are committed to empowering our clients, upholding high-quality standards, and fostering a customer service focus.,