Billing Administrator

Role Overview: As a Billing Administrator at Rockwell Automation in Pune/Noida, India, you will be responsible for executing processes in compliance with established SOPs and guidelines. You will perform a wide variety of billing administration duties for assigned team(s) globally, ensuring compliance in the service contracts business. Your role will involve maintaining the confidentiality of sensitive information, contributing to root cause analysis for any deviations, and interacting with various stakeholders to assure project progress. Key Responsibilities: - Execute processes in compliance with established SOPs and guidelines for billing administration. - Work with contracts admins, field service engineers, and regional SPOCs to ensure compliance in the service contracts business. - Maintain the confidentiality of sensitive and proprietary information. - Contribute to root cause analysis for any highlighted deviations and respond to audit processes. - Interact with vendor regional SPOCs and Contracts Team Members to assure project progress. - Act as a Point of Contact for acknowledging and addressing internal customer queries related to Projects and Contracts. - Participate in continuous improvement initiatives and reporting/documenting enhancements. - Interact with project/contract administrators, Regional SPOCs, and other Business Unit stakeholders to build productive relationships. - Demonstrate strong attention to detail and problem-solving skills. - Communicate effectively at all levels to articulate understanding to peers and customers. Qualifications Required: - Bachelor's Degree in Science/Commerce/Business Administration or equivalent. - 3-5 years of relevant experience in Business Operations. - Exposure to Global Work style and engagement with clients while sitting at remote locations. - Willingness to work in flexible business shifts, including NA/LA time zones. - Lean Six Sigma certifications are a plus. Note: Rockwell Automation's hybrid policy expects employees to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays, unless they have a business obligation out of the office. Role Overview: As a Billing Administrator at Rockwell Automation in Pune/Noida, India, you will be responsible for executing processes in compliance with established SOPs and guidelines. You will perform a wide variety of billing administration duties for assigned team(s) globally, ensuring compliance in the service contracts business. Your role will involve maintaining the confidentiality of sensitive information, contributing to root cause analysis for any deviations, and interacting with various stakeholders to assure project progress. Key Responsibilities: - Execute processes in compliance with established SOPs and guidelines for billing administration. - Work with contracts admins, field service engineers, and regional SPOCs to ensure compliance in the service contracts business. - Maintain the confidentiality of sensitive and proprietary information. - Contribute to root cause analysis for any highlighted deviations and respond to audit processes. - Interact with vendor regional SPOCs and Contracts Team Members to assure project progress. - Act as a Point of Contact for acknowledging and addressing internal customer queries related to Projects and Contracts. - Participate in continuous improvement initiatives and reporting/documenting enhancements. - Interact with project/contract administrators, Regional SPOCs, and other Business Unit stakeholders to build productive relationships. - Demonstrate strong attention to detail and problem-solving skills. - Communicate effectively at all levels to articulate understanding to peers and customers. Qualifications Required: - Bachelor's Degree in Science/Commerce/Business Administration or equivalent. - 3-5 years of relevant experience in Business Operations. - Exposure to Global Work style and engagement with clients while sitting at remote locations. - Willingness to work in flexible business shifts, including NA/LA time zones. - Lean Six Sigma certifications are a plus. Note: Rockwell Automation's hybrid policy expects employees to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays, unless they have a business obligation out of the office.