Bill User/Front Office

Job Title: Bill User/Front Office

Location: Hyderabad

Reports To: Billing Supervisor / Center Manager

Job Summary:

The Bill User is responsible for accurately generating bills for diagnostic tests, handling payments, and ensuring smooth financial transactions at the front office. The role ensures that billing is transparent, error-free, and patient-friendly.

Key Responsibilities:

· Generate invoices for diagnostic tests and health packages.

· Collect payments (cash, card, UPI, insurance) and issue receipts.

· Ensure accuracy in billing based on prescribed tests and services.

· Register patient details in the billing system/software.

· Reconcile cash and payments at the end of the shift/day.

· Handle billing queries from patients and escalate if needed.

· Maintain billing records and daily financial reports.

· Follow company policies on discounts, refunds, and credit billing.

· Coordinate with lab, radiology, and front office teams for smooth operations.

Qualifications:

· 12th Pass or Graduate in any discipline.

· Basic training in billing or accounting preferred.

Experience:

· 1-2 years of experience in billing, cashier, or front office role (preferably in healthcare or diagnostics).

Skills Required:

· Good numerical and data entry skills.

· Familiarity with billing software and MS Office.

· Basic knowledge of diagnostic tests (preferred).

· Courteous communication and customer service skills.

· Attention to detail and accuracy in billing.

Job Title: Senior Bill User

Location: Hyderbad

Reports To: PRE / Center Manager

Job Summary:

The Senior Bill User oversees billing operations at the diagnostic center, ensuring accurate billing, smooth payment collection, and adherence to financial protocols. The role includes supervising junior billing staff and supporting daily financial reporting.

Key Responsibilities:

· Supervise and support the billing team in daily operations.

· Handle complex billing cases, including corporate, insurance (TPA), and package billing.

· Verify and approve discounts, refunds, and adjustments within authority limits.

· Reconcile daily cash, card, UPI, and credit transactions and prepare reports.

· Ensure compliance with billing protocols, GST rules, and financial policies.

· Address and resolve patient billing complaints or escalations.

· Train and guide junior billing staff on software and processes.

· Coordinate with finance/accounting teams for audits and settlements.

· Support front office operations during peak hours or staff shortage.

Qualifications:

· Graduate in Commerce, Business Administration, or related field.

· Training in healthcare billing or accounting is a plus.

Experience:

· 3-5 years of billing experience in diagnostics, hospitals, or healthcare sector.

· At least 1 year in a supervisory or senior billing role.

Skills Required:

· Strong knowledge of billing software (e.g., LIS, HIS) and MS Excel.

· Understanding of healthcare billing codes, GST, and insurance/TPA billing.

· Leadership and team supervision skills.

· High level of accuracy and attention to detail.

· Good communication and problem-solving abilities.