Benefits Specialist

As a Total Rewards Senior Analyst, your role involves a deeper understanding of Compensation & Benefits and Performance management, leveraging expertise to solve specific problems in these areas. You will manage and lead a team of employees, communicating company goals, safety practices, and deadlines to the team. Motivating team members, assessing performance, and providing help to management, including hiring, training, and keeping management updated on team performance will be part of your responsibilities. Additionally, you will be required to communicate concerns and policies among management and team members. Your tasks will include performing talent reviews to analyze training needs of team members and nominating them for training programs accordingly. Developing subject matter experts within the team to provide optimized service delivery will also be a key aspect of your role. Managing and improving people performance to align with organizational goals and objectives is crucial. Creating a performance-driven competitive culture within the team involves ensuring team awareness of goals, performance evaluation criteria, and maintaining a robust measurement system to substantiate performance evaluations, recognize and reward individual and team accomplishments. Monitoring team members" performance, preparing monthly scorecards, having regular discussions with the team on performance, providing support for improvement, conducting regular trainings, and actively engaging with the team and participating in team and organizational events are essential responsibilities. Designing and developing reward strategies and priorities that support both business and talent strategies is a significant part of your role. Team management and development tasks include recruiting and onboarding new team members, ensuring the team is adequately staffed with the right skills, providing team members with a clear sense of direction and understanding of their responsibilities, and liaising with leadership, recruitment, and internal job posting teams on staffing requirements. You will be expected to work on defined complex cases, perform minimum quality checks, escalate issues when faced with complex problems, participate in process-related business meetings, raise relevant quality and/or scope issues, and streamline decision-making processes where possible. Liaising with the Business Excellence team, identifying and implementing improvement/innovative ideas, ensuring process dashboards and visual management displays are reviewed and up-to-date, and putting process controls in place and following them are part of your responsibilities. Collaborating with various internal or client initiatives, Accenture Local IT, internal and third-party stakeholders, and maintaining excellent relationships with internal and external clients and business partners to achieve business goals will be essential. Ensuring Business Continuity and Disaster Recovery Plans are up to date, testing periodically, and liaising with BCM Team and Local IT are also part of your duties. In this role, you will be required to analyze and solve increasingly complex problems, interact with peers within Accenture, clients, and/or Accenture management, oversee a small work effort and/or team, work with minimal instruction on daily tasks and moderate instruction on new assignments. Your decisions will impact your work and potentially the work of others. This role may require you to work in rotational shifts. Delivery and Client management responsibilities include ensuring adherence to designed processes, understanding existing metrics in the process, collaborating with the Service Management Team on reporting performance measures to the client, monitoring volume allocation strategies, implementing governance/review mechanisms, ensuring service measures and outcomes are met according to SLAs, demonstrating strong customer service, managing service issues and escalations, performing root cause analysis, suggesting appropriate corrective and preventive actions, and creating logical plans for activities or projects with realistic estimates and schedules. Progress, issues, and agreements should be properly documented and acted upon. A degree in any graduation field is required for this role.,