Beneficiary Success Leader

Beneficiary Success Leader

Key Deliverables

• Team Leadership & Management:

• Build and lead the Beneficiary Success team

  with a beneficiary-centric approach, prioritizing their success and growth.
• Demonstrate strong leadership capability in building and managing high-performing teams.
• Promote a positive, diverse, and inclusive culture aligned with the Foundation's values.
• Manage state heads and Beneficiary Success teams across designated states.

• Stakeholder & Client Engagement:

• Ensure exceptionally high client/partner engagement with local trade associations, business groups, and state and local government bodies.
• Drive consistently high engagement of beneficiaries with the programs created for micro-entrepreneurs.

• Strategy Development & Execution:

• Develop and execute comprehensive

  beneficiary success strategies

  that drive product adoption and maximize value for all participants.
• Gather critical client/partner feedback and effectively communicate product improvement suggestions to the product team.
• Act as a strong advocate for the customer within the organization to ensure their needs are prioritized.

• Performance Monitoring & Reporting:

• Meticulously monitor engagement metrics, track success KPIs (Key Performance Indicators), and regularly provide insightful reports on outcomes to leadership.

• Content & Program Contribution:

• Leverage your deep understanding of SME requirements in key sectors (Agri, E-commerce, Travel) to help create impactful training content that equips micro-entrepreneurs with the necessary skills for scaling their businesses.

Skills & Experience

• Extensive experience in

  Account Management

  , with

  12-15 years

  overall and

  3-4 years in a team lead role

  , specifically within the

  e-commerce or AgriTech industries

  .
• Proven experience and comfort in dealing with

  government officials/organizations, SMEs/Sellers/Kirana Stores/Travel SMEs/FPOs

  .
• Excellent

  collaboration skills

  with cross-functional teams.
• Highly organized with strong

  written and verbal communication abilities

  .
• Detail-oriented, adaptable, and able to prioritize effectively in a dynamic environment.