BDE (Business Development Executive)

About HikeUp:

Founded in 2014, Hike POS is a leading software product company headquartered in Melbourne, Australia, with its back office based in Ahmedabad, India.

HikeUp is a rapidly growing Point of Sale (POS) and business management platform built to simplify day-to-day operations for retail and restaurant businesses. Our mission is to empower merchants by streamlining billing, inventory, and customer engagement — all within one smart, easy-to-use solution.

We are now looking for a passionate and driven Business Development Executive to join our Ahmedabad team and play a key role in converting trial users into satisfied, long-term customers.

Key Responsibilities

• Proactively reach out to users who have signed up for a HikeUp trial (via call, email, or WhatsApp)

• Understand the customer’s business needs — primarily in retail and restaurant segments.

• Provide product walkthroughs and assist users in setting up their accounts.

• Educate customers on key features and how HikeUp can simplify their daily operations.

• Handle customer queries and guide them toward upgrading to a paid plan.

• Identify opportunities to upsell hardware and payment solutions as per business needs.

• Work towards reducing churn rate by addressing user concerns promptly and ensuring they experience real value from the product.

• Encourage satisfied customers to share positive online reviews to enhance brand reputation.

• Achieve weekly and monthly conversion and sales targets.

• Gather feedback from users to help improve product and sales processes.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.

• 1–3 years of experience in Business Development / Inside Sales / Customer Success (SaaS or POS industry preferred).

• Excellent communication and interpersonal skills.

• Strong ability to understand client needs and offer tailored solutions.

• Experience or interest in upselling hardware devices and payment solutions.

• Comfortable working with CRM tools and maintaining follow-up records.

• Target-driven, proactive, and eager to learn.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹31,000.00 per month

Ability to commute/relocate:

• Sarkhej, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• B2B sales: 3 years (Required)

Work Location: In person