BDC Manager

Ford of HarveyHarvey, LAFull Timeor

Summary

Looking for a a BDC Manager to join our growing sales department. You’ll work closely with upper management as well as the sales associate to ensure the business needs are met.

We Offer

• Health, Dental, Medical
• 401K
• Paid Time Off
  

Responsibilities

• Create, maintain and measure the internet and business development processes (for both sales and service)
• Manage a group of customer service representatives in a call center environment
• Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
• Cultivate engaged, intelligent and consistent staff
• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet
• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)
• Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned
• Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity
  

Requirements

• Digital marketing experience is required
• Previous dealership experience is a huge plus
• Superior communication skills, both oral and written
• Strong email and phone presence is necessary
• Exceptional leadership skills
• Enthusiastic with high energy throughout the sales workday
• Outstanding organizational skills
• Ability to stay strong and calm in a stressful environment; must thrive under pressure
• Must be willing to submit to a background check to employment.
  

About The Dealership

Mills Auto Group understands rapid growth in the automotive space. Family-owned and operated for the past 13 years, we are proud to have grown from 1 store to 13. Most of our team of dedicated and motivated leaders have been with us since the beginning, most starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often.In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We participate in Degrees at Work and fund our employees’ college education! We encourage you to get involved with our community outside of the office as well – whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply for BDC ManagerFirst name (required)Last name (required)Email address (required)Phone number (required)I would like to communicate with the hiring team via text message about my application and next steps.Address (optional)City (optional)AKALARAZCACOCTDCDEFLGAHIIAIDILINKSKYLAMAMDMEMIMNMOMSMTNCNDNENHNJNMNVNYOHOKORPARISCSDTNTXUTVAVTWAWIWVWY--ABBCMBNBNLNSNTNUONPEQCSKYT--ASGUMHMPPRVIState/ProvinceZip/Postal Code (optional)Were you referred by anyone?YesNoPlease add your resume10MB limit; .pdf, .doc, and .docx file types are accepted.ATTACH FILEPlease add your cover letter (optional)10MB limit; .pdf, .doc, and .docx file types are accepted.ATTACH FILECareer NeedsAre you willing to relocate? (optional)YesNoIs there anything you would like to tell us about relocation? (optional)ImmediatelyTwo-weeks notice from offer3-4 weeks notice from offerMore than 4 weeks from offerTimeframe to start new positionWhat is your earliest available start date?Other InformationWhy do you think this position is a good fit for you?What questions or concerns do you have about this role?Our insurance requires that every driver be at least 21 years of age and have a minimum of three full years driving experience with an official Driver's License (not a Driver's Permit). Do you meet this requirement 100% for both age and driving experience?Do you have a legal right to work for any employer in the United States?YesNoSelectSignature and VerificationsignatureSignature (required)Date: 12/2/2025Please contact us if you would like to better understand our data collection and usage policies.Ford of Harvey