Bartender

Position Title: Bartender Department: Operations Reports To: Restaurant General Manager (RGM) Job Type: Full-time Location: Aerocity Job Purpose: The Bartender is responsible for crafting and serving drinks, interacting with guests, and ensuring excellent bar experience. This role requires an in-depth knowledge of beverages, mixology, and customer service, as well as the ability to work efficiently in a fast-paced environment. The bartender is a key player in creating a welcoming, enjoyable atmosphere, ensuring guests are satisfied with their drinks and the service provided. Key Responsibilities: Beverage Preparation & Service: Prepare and serve a wide variety of alcoholic and non-alcoholic beverages, including signature cocktails, wines, beers, and spirits. Follow standardized recipes for drinks to ensure consistency and quality in every preparation. Interact with guests to take drink orders, offer recommendations, and engage in friendly conversation. Guest Interaction & Satisfaction: Greet guests in a friendly and professional manner, ensuring they feel welcome and valued. Handle guest complaints or requests related to drinks and service, ensuring quick resolution and guest satisfaction. Upsell premium beverages and suggest specials, contributing to increased sales. Bar Operations & Inventory: Ensure the bar area is well-stocked with all necessary supplies, such as alcohol, mixers, garnishes, and glassware. Maintain the cleanliness and organization of the bar, including countertops, tools, and glassware. Monitor inventory levels and assist with ordering supplies to ensure the bar remains well-stocked at all times. Sanitation & Safety: Follow all safety, health, and hygiene standards in the preparation and service of beverages. Ensure the bar area, including the equipment and surfaces, is clean and sanitized according to health and safety regulations. Serve alcohol responsibly, checking the identification of guests to verify age and refusing service to guests who are intoxicated. Teamwork & Support: Assist fellow bartenders, servers, and barbacks to ensure smooth and efficient bar operations. Support training for new bartenders, demonstrating drink preparation techniques and best practices for service. Work closely with the Bar Executive to ensure the bar runs efficiently and that all tasks are completed promptly. Cash Handling & Payment: Accurately process guest payments, including cash, credit cards, and tips. Maintain accurate records of transactions and tips throughout the shift. Balance the cash register and bar receipts at the end of each shift.   Competencies and Requirements: Skills: Strong knowledge of cocktails, spirits, wines, and beer. Excellent communication and customer service skills. Ability to multitask in a high-energy, fast-paced environment while maintaining focus on quality service. Ability to handle cash and operate point-of-sale (POS) systems. Experience: Minimum of 1 year of bartending experience or in a similar role in a fast-paced restaurant or bar environment. Knowledge of mixology, including the ability to create a wide variety of cocktails. Experience with bar equipment, glassware, and alcohol service regulations. Personality Traits: Friendly, outgoing, and approachable. Quick thinking and adaptable in handling high-pressure situations. Team player with a positive attitude. Training & Development: On-the-Job Training: Participate in comprehensive training on drink preparation, the restaurant's menu, safety protocols, and service standards. Learn proper handling and storage of beverages, glassware, and bar tools. Growth Potential: Opportunities for advancement to roles such as Bar Executive, Assistant Bar Manager, or Bar Manager, based on performance and career aspirations.