64 Banking Regulations Jobs

You will be responsible for overseeing Banking Operations and conducting Financial Assessments. Your role will involve managing Customer Relationships, leading teams, ensuring Compliance with Banking Regulations, and developing and executing Banking Strategies. Excellent communication and interpersonal skills are necessary for this role, as well as the ability to multitask in a fast-paced environment. A Bachelor's degree in Finance, Business Administration, or a related field is required. Previous experience in the financial services industry would be advantageous.,

As a Specialist-Phone Banking Training at our organization, you will be responsible for devising overall or individualized training and development plans, strategizing their implementation, and assessing outcomes. Your role involves identifying training and developmental needs, driving suitable training initiatives, proposing solutions, and enhancing process and project development. Engaging with all necessary stakeholders and cross-functional teams will be crucial to meet and establish training requirements. Your efforts will be focused on enhancing employees" skills, performance, productivity, and quality of work within the Phone Banking unit. You will conduct training classes that include content about the job, the Company, and different client programs. Facilitating new hire training for Phone Banking Officers using provided curriculum and continuing trainings for existing officers on new products and services will be part of your responsibilities. Additionally, you will coordinate and collaborate with all stakeholders to seek inputs on products and processes for effective training delivery. Key duties and responsibilities of your role include ensuring all trainings are conducted as defined within timelines, meeting Training SLA and certifications, handling New Hire Training (NHT) and providing necessary support, managing new joiners" performance and attrition, updating and managing training content, conducting call calibrations and listening activities, as well as identifying training needs and driving suitable initiatives to enhance employees" skills and performance. When it comes to customer service, your focus will be on ensuring trainees handle calls and provide accurate resolutions, handling queries, doubts, and escalations effectively, and providing guidance on resolving complex issues efficiently. Internally, you will publish training calendars and reports within defined timelines, ensure adherence to process and audit requirements, conduct coaching and feedback sessions, and maintain schedule adherence of trainees. In terms of innovation and learning, you will identify training gaps, ensure team members are up to date with products and procedures, coordinate with business teams for feedback, and adhere to training man-days and mandatory programs. Continuous skill enhancement through professional trainings, courses, and contributing acquired knowledge to the bank's development will be encouraged. The minimum requirements for this role include a graduate degree in any discipline, 5-7 years of training and development experience, TTT Certification, and proficiency in eLearning design and Microsoft Office Suite. Banking experience, strong verbal and written communication skills, graphic design ability, product knowledge, and awareness of banking regulations are essential competencies for this role. Additional certifications in NLP and IELTs will be considered an advantage.,

As a qualified candidate for this role, you will have experience in Banking Operations and Financial Assessments. Your skills in Customer Relationship Management and Team Leadership will be essential for effectively managing client interactions and leading a team towards success. In addition, your knowledge of Banking Regulations and Compliance will ensure that all operations are in line with industry standards. Your ability to develop and implement Banking Strategies will contribute to the overall growth and success of the organization. Excellent communication and interpersonal skills are crucial for building strong relationships with clients and colleagues. The role requires you to multitask and work efficiently in a fast-paced environment. A Bachelor's degree in Finance, Business Administration, or related field is required for this position. Any experience in the financial services industry will be considered a plus and will further strengthen your candidacy for this role.,

As an AML Transaction Monitoring Team Leader/ Team Member, you will be responsible for managing a team of analysts who monitor and analyze transactions to detect potential money laundering activities. Your primary objective will be to oversee the AML Transaction Monitoring and Suspicious Transaction Reporting functions. This will involve reviewing customer profiles, transaction patterns, financials, and ancillary information to identify possible money laundering patterns. You will also be involved in drafting or reviewing Grounds of Suspicion and filing Suspicious Transaction Reports (STRs) with the FIU-IND. In this role, you will ensure high reporting standards to the FIU India, including the identification and submission of P1 STRs and typology reports. Compliance with processes, internal controls, and product coverage from an AML/CFT perspective will be a key focus. Additionally, you will work closely with product/business teams to facilitate smooth operations and provide inputs for process improvements. Key responsibilities include collaborating with internal and external stakeholders, managing team workload, staying updated on global AML trends, and adhering to regulatory requirements. You will also be expected to investigate unusual matters, manage audits or inspections related to AML, and address any other tasks assigned by superiors. The ideal candidate for this position will have sound knowledge of PMLA and RBI regulations, with at least 5-6 years of relevant experience. Team management experience is essential. Strong communication, problem-solving, and initiative-taking abilities are required to succeed in this role.,

You will be joining Ujjivan Small Finance Bank Limited, a subsidiary of Ujjivan Financial Services Ltd, with the mission to become a leading "mass market" bank by catering to unserved and underserved customers in India. The bank currently operates 752 branches across 26 states and union territories, aiming to provide excellent financial services to those outside the formal banking system. As a Deputy Manager based in Alwar, your primary responsibilities will include overseeing daily operations, ensuring exceptional customer service, managing staff, and handling financial transactions. You will be expected to achieve sales targets, maintain compliance with banking regulations, and establish new banking relationships. Monitoring branch performance, reporting to senior management, and implementing strategies to improve operational efficiency will be crucial aspects of your role. To excel in this position, you should possess strong leadership and team management skills, along with a proven track record in banking operations, customer service, and sales. Financial analysis and reporting capabilities are essential, as well as excellent communication and interpersonal skills. The ability to work independently, manage multiple tasks effectively, and demonstrate knowledge of banking regulations and compliance is key. A Bachelor's degree in Finance, Business Administration, or a related field is required, while experience in retail banking would be advantageous.,

Role & responsibilities Primary responsibility will be to provide support and legal advice to Large Corporates/Wholesale Banking/Structured deals/Trade Finance/Transaction Banking Products Develop standard agreements and templates together with legal guidelines for products and documentation as appropriate and keep such documentation and guidelines updated. Management of the legal affairs and legal risks of the businesses of the Bank. Helping business lines and function structure transactions, products, contracts, set up procedures along best practices, negotiate arrangements and legal terms with third parties, resolve legal problems, and propose and advise on solutions that help the business lines complete their transactions/resolve issues within the banks operational/legal framework. Provide legal advice and support as required generally by business teams and other functions like human resources, finance, compliance etc. Provide general advise to the Bank branches, subsidiaries and affiliates, as required, on legal issues arising from the organization Assist in evaluation and conducting thorough due diligence for all deals and transactions

As an international bank with over 170 years of history, Standard Chartered is dedicated to making a positive impact for its clients, communities, and employees. We are a forward-thinking organization that thrives on challenges and constantly seeks opportunities to grow and excel. If you are seeking a purpose-driven career in a bank that values diversity and inclusion, we welcome you to join our team. At Standard Chartered, we are committed to driving commerce and prosperity through our unique diversity. Our brand promise is to be here for good, and we achieve this by embodying our valued behaviors. We prioritize doing the right thing, challenging ourselves, and maintaining integrity while always putting the client at the forefront of our actions. We believe in continuous innovation, striving for improvement, and learning from both successes and failures. Together, we build for the long term, embracing diversity, inclusion, and collective effort. In addition to providing core bank funding for retirement savings, medical and life insurance, Standard Chartered offers a range of benefits including flexible working options, time-off for annual leave, parental/maternity leave, sabbatical, and volunteering. We support proactive wellbeing through various programs, including a digital wellbeing platform, development courses, an Employee Assistance Programme, mental health support, and self-help toolkits. Our continuous learning culture ensures opportunities for growth, reskilling, and upskilling through various learning platforms. Joining Standard Chartered means being part of an inclusive and values-driven organization where everyone is respected and encouraged to realize their full potential. We celebrate diversity across our teams, business functions, and geographies, fostering an environment where all individuals can thrive. If you are looking for a fulfilling career with a purpose-driven bank, Standard Chartered welcomes you to explore opportunities with us. Visit our careers website at www.sc.com/careers to learn more about how you can be part of our dynamic team.,

You have a rare opportunity to join our team as a Senior Credit Manager with over 10 years of full-function Creditors experience and at least 5 years of experience in a senior role. Ideally, you have worked in a listed company with exposure to multinational organizations, including those in Africa. Your diverse background should include experience in both corporatised and entrepreneurial settings. Previous experience in the Healthcare Industry will be highly valued. To excel in this role, you must hold a Bachelor's degree in Accounts/Finance, have a minimum of 5 years of experience in a similar capacity, and possess Credit Risk certifications. Exposure to the National Credit Act, International Credit Act, and a comprehensive understanding of international banking regulations as established by the Basel Committee or equivalent are essential. In terms of technical competencies and professional expertise, you should demonstrate up-to-date knowledge in your field, be recognized as an expert, and utilize available resources effectively. Your ability to understand broad organizational issues, plan effectively, act with integrity, and value diversity will be crucial for success. Behavioral competencies, or soft skills, will play a significant role in your performance. You should be adept at managing execution, establishing comprehensive plans, ensuring profitability, and driving results with a strong sense of urgency and perseverance. If you are transitioning into a leadership role, your ability to provide direction, influence others, foster teamwork, lead courageously, motivate, coach, and develop your team will be paramount. Moreover, you must fit well within our organizational culture by thriving in a fast-paced and dynamic environment, making prompt business decisions, adapting to changing situations, demonstrating versatility and a quick grasp of new concepts and technologies, and embracing cultural diversity. Your core values should include honesty, integrity, passion for your work, and compassion towards others. This is a unique opportunity for a seasoned professional like you to make a significant impact and contribute to our organization's success.,

The ideal candidate will have experience in Banking Operations and Financial Assessments. You should possess skills in Customer Relationship Management and Team Leadership, along with knowledge of Banking Regulations and Compliance. Your ability to develop and implement Banking Strategies will be crucial for this role. Excellent communication and interpersonal skills are necessary, as well as the ability to multitask and work in a fast-paced environment. A Bachelor's degree in Finance, Business Administration, or a related field is required. Experience in the financial services industry is a plus.,

As a Credit Analyst at Moksha Financial Services Pvt. Ltd., you will be responsible for credit appraisal and assessment, collateral evaluation, loan structuring, TAT management, compliance and documentation, portfolio monitoring, risk management, coordination with stakeholders, and more. You will analyze cases to determine feasibility within TAT, complete paperwork efficiently, sanction files, and conduct customer visits. Additionally, you will be required to obtain references and testimonials from customers. To qualify for this role, you should hold a Bachelor's or Master's degree in Finance, Accounting, or a related field along with a CA/CS/CFA qualification. You should have 3-5 years of experience in credit analysis, preferably in SME lending, and possess strong analytical, technical, communication, and negotiation skills. Technical skills required for this position include financial statement analysis, credit appraisal techniques, risk assessment frameworks, knowledge of banking regulations and RBI guidelines, and proficiency in MS Excel for financial modeling and credit analysis. This is a full-time position that requires you to work in person at the office located at 408, 3rd Floor, Vikram Tower, Sapna Sangeeta Road, Indore. If you meet the requirements and are interested in this opportunity, please contact the employer at +91 9179206662.,

The Risk Division at Goldman Sachs is a team of specialists responsible for managing the firm's credit, market, liquidity, and operational risk. Your role within the division involves assessing the creditworthiness of the firm's counterparties, monitoring market risks associated with trading activities, and providing analytical and regulatory compliance support. Your work directly impacts the firm's success, making it an ideal environment for collaborative individuals with strong ethics and attention to detail. As a member of the Credit Review department, you will be part of a team that provides independent, objective, and timely assurance to the Board, senior management, and regulators on the effectiveness of the Credit Risk function. Your responsibilities will include conducting systematic reviews of wholesale credit portfolios, analyzing counterparty credit quality, and assessing the adequacy of risk identification, documentation, administration, policies, and procedures. Additionally, you will participate in industry reviews and perform continuous monitoring of assigned industry sectors. In conducting Industry Reviews, you will prepare detailed, independent analysis on individual credits, ensuring adherence to established Credit Review procedures and regulatory guidance. You will evaluate the adequacy of analysis completed by Credit Risk, including the accuracy of credit ratings, timeliness of rating changes, identification of potential credit weaknesses, and compliance with policies, procedures, laws, and regulations. For Continuous Monitoring, you will perform ongoing surveillance of assigned industry sectors, staying informed of trends and credit-related activities, and identifying emerging risks. You will also prepare quarterly reports assessing the industry portfolio's overall risk. To qualify for this role, you should have a Bachelor's degree, 0-3 years of experience in credit analysis, ratings analysis, corporate finance, or research. Experience in various sectors such as corporates, industrials, energy, technology/media/telecom, commercial real estate, asset-secured lending, and counterparty credit risk is a plus. Knowledge of banking regulations related to lending and risk management, as well as experience in internal audit or credit/loan risk review processes, is beneficial. Strong analytical and communication skills, along with the ability to manage multiple assignments concurrently, are essential for success in this role. At Goldman Sachs, we are committed to fostering diversity and inclusion in the workplace and beyond. We provide numerous opportunities for professional and personal growth, including training and development programs, firmwide networks, benefits, wellness programs, and mindfulness initiatives. If you require any accommodations during the recruiting process due to special needs or disabilities, we are dedicated to finding reasonable solutions to support you.,

As a full-time employee, you will be responsible for demonstrating in-depth knowledge of financial planning and strategy, developing budgets, managing profitability, implementing financial controls & accounting procedures, overseeing corporate finance activities, contributing to strategic planning efforts, and understanding the Indian tax structure and banking regulations. The work location for this position is in person.,

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, preferably in micro mortgages. Roles and Responsibility Manage relationships with existing clients to ensure timely repayment of loans. Identify new business opportunities through networking and referrals. Conduct site visits to assess client needs and provide personalized solutions. Develop and implement strategies to increase sales revenue. Collaborate with internal teams to resolve customer queries and issues. Maintain accurate records of client interactions and transactions. Job Requirements Minimum 2 years of experience in relationship management, preferably in micro mortgages. Strong knowledge of financial products and services related to micro mortgages. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Familiarity with banking regulations and compliance requirements.

We are looking for a highly motivated and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-2 years of experience in the BFSI industry. Roles and Responsibility Manage and oversee the daily operations of the branch's receivables. Develop and implement strategies to improve collection efficiency and reduce delinquencies. Collaborate with internal teams to resolve customer complaints and issues related to payments. Analyze financial data to identify trends and areas for improvement in the bank's receivables. Ensure compliance with regulatory requirements and company policies. Maintain accurate records and reports of all transactions and interactions with customers. Job Requirements Strong knowledge of banking regulations and laws. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and meet deadlines. Proficient in Microsoft Office and other software applications. Strong analytical and problem-solving skills. Ability to maintain confidentiality and handle sensitive information. Experience working in a similar role within the BFSI industry is preferred. For more information, please contact us at 1427810.

We are looking for a highly skilled and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-7 years of experience in the BFSI industry. Roles and Responsibility Manage and oversee the daily operations of the branch's receivables, ensuring timely payments and minimizing bad debts. Develop and implement strategies to improve collection efficiency and reduce delinquencies. Collaborate with internal teams to resolve customer complaints and disputes related to loan recoveries. Analyze financial data to identify trends and areas for improvement in the bank's receivables portfolio. Ensure compliance with regulatory requirements and internal policies regarding loan recovery practices. Maintain accurate records and reports on all transactions related to loan recoveries. Job Requirements Strong knowledge of banking regulations and laws governing loan recovery practices. Excellent communication and interpersonal skills to build strong relationships with customers and internal stakeholders. Ability to work in a fast-paced environment with multiple priorities and deadlines. Proficiency in financial analysis and problem-solving to identify areas for improvement in the bank's receivables portfolio. Experience working with CRM software and other banking systems is an advantage. Strong attention to detail and organizational skills to maintain accurate records and reports.

We are looking for a highly skilled and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, with expertise in handling receivables and collections. Roles and Responsibility Manage and oversee the branch's receivable portfolio, ensuring timely payments from customers. Develop and implement effective strategies to minimize bad debt and improve cash flow. Collaborate with the collections team to identify and resolve issues related to outstanding accounts. Analyze financial data to provide insights on customer behavior and trends, informing business decisions. Maintain accurate records and reports, ensuring compliance with regulatory requirements. Build strong relationships with internal stakeholders, including sales teams and customer service representatives. Job Requirements Strong knowledge of accounting principles and practices, with experience in managing receivables and collections. Excellent communication and interpersonal skills, enabling strong relationship building with customers and internal stakeholders. Ability to analyze financial data and provide actionable insights to inform business decisions. Strong problem-solving skills, with the ability to think critically and creatively. Experience working in a fast-paced environment, prioritizing multiple tasks and meeting deadlines. Familiarity with banking regulations and compliance requirements, with a commitment to upholding ethical standards.

We are looking for a highly skilled and experienced Branch Receivable Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-2 years of experience in the BFSI industry. Roles and Responsibility Manage and oversee the daily operations of the branch's receivables, ensuring timely payments and minimizing bad debts. Develop and implement strategies to improve collection efficiency and reduce delinquencies. Collaborate with internal teams to resolve customer complaints and disputes related to loan recoveries. Analyze financial data to identify trends and areas for improvement in the bank's receivables portfolio. Ensure compliance with regulatory requirements and internal policies regarding loan recovery practices. Maintain accurate records and reports on receivables management, including aging analysis and credit risk assessments. Job Requirements Strong knowledge of banking regulations and laws governing loan recoveries and collections. Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and senior management. Proficiency in MS Office applications, particularly Excel, and familiarity with accounting software and systems. Ability to analyze financial data and provide insights to inform business decisions. Strong problem-solving skills, with the ability to think critically and creatively to resolve complex issues. Experience working in a fast-paced environment, prioritizing multiple tasks and meeting deadlines.

We are looking for a highly skilled and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-6 years of experience in the BFSI industry. Roles and Responsibility Manage and oversee the daily operations of the branch's receivables. Develop and implement strategies to improve collection efficiency and reduce delinquencies. Collaborate with internal teams to resolve customer complaints and issues related to payments. Analyze financial data to identify trends and areas for improvement in the bank's receivables. Ensure compliance with regulatory requirements and company policies. Maintain accurate records and reports of all transactions and interactions with customers. Job Requirements Strong knowledge of banking regulations and laws. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and meet deadlines. Proficient in Microsoft Office and other software applications. Strong analytical and problem-solving skills. Ability to maintain confidentiality and handle sensitive information. Experience working in a similar role within the BFSI industry. Location: Nashik,Nagpur,Akola,Washi

We are looking for a highly skilled and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2 to 7 years of experience in the BFSI industry, with expertise in handling receivables and collections. Roles and Responsibility Manage and oversee the daily operations of the branch's receivables and collections. Develop and implement strategies to improve collection efficiency and reduce delinquencies. Collaborate with internal teams to resolve customer complaints and disputes. Analyze and report on receivable performance metrics to senior management. Ensure compliance with regulatory requirements and company policies. Maintain accurate records and reports of all transactions and interactions. Job Requirements Strong knowledge of accounting principles and practices. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Proficient in MS Office and other relevant software applications. Strong analytical and problem-solving skills. Experience in managing and supervising a team. Familiarity with banking regulations and compliance procedures. Educational qualifications: Any Graduate or Postgraduate degree.

We are looking for a highly skilled and experienced Branch Receivable Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-7 years of experience in the BFSI industry, with expertise in handling receivables and collections. Roles and Responsibility Manage and oversee the branch's receivable portfolio, ensuring timely payments from customers. Develop and implement effective strategies to minimize bad debt and improve cash flow. Collaborate with the collections team to resolve outstanding issues and reduce delinquencies. Analyze financial data to identify trends and areas for improvement in the bank's receivable operations. Provide excellent customer service, responding to customer inquiries and resolving complaints professionally. Maintain accurate records and reports, ensuring compliance with regulatory requirements. Job Requirements Strong knowledge of accounting principles and practices, with experience in managing receivables and collections. Excellent communication and interpersonal skills, enabling strong relationships with customers and colleagues. Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines. Proficiency in Microsoft Office applications, particularly Excel, with experience in data analysis and reporting. Strong problem-solving skills, with the ability to think critically and make informed decisions. Experience working in a similar role within the BFSI industry, demonstrating a strong understanding of banking regulations and practices.

We are looking for a highly motivated and detail-oriented individual with 0 to 3 years of experience to join our team as a Receivable Officer - NPA in Equitas Small Finance Bank, located at [location to be specified]. The ideal candidate will have excellent communication skills and the ability to work effectively in a fast-paced environment. Roles and Responsibility Manage and maintain accurate records of receivables, including outstanding balances and payment trends. Develop and implement effective strategies to minimize non-performing assets (NPA) and improve cash flow. Collaborate with internal teams to resolve customer complaints and disputes related to loan recoveries. Analyze financial data to identify areas of improvement in the bank's receivable portfolio. Ensure compliance with regulatory requirements and industry standards for credit risk management. Build strong relationships with customers to promote timely payments and reduce defaults. Job Requirements Strong understanding of accounting principles and practices, particularly in finance and banking. Excellent analytical and problem-solving skills, with attention to detail and the ability to interpret complex financial data. Effective communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams. Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint. Ability to work in a dynamic and rapidly changing environment, focusing on delivering high-quality results. Strong knowledge of banking regulations and industry standards, with a commitment to ethical conduct and integrity.

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in Micro Finance, specifically in MLAP. Roles and Responsibility Manage relationships with existing clients to ensure timely repayment of loans and maintain high customer satisfaction. Identify new business opportunities through networking and referrals to expand the client base. Conduct thorough credit assessments and provide personalized solutions to meet client needs. Develop and implement effective sales strategies to achieve monthly targets. Collaborate with internal teams to resolve customer complaints and issues promptly. Maintain accurate records of client interactions and transactions. Job Requirements Proven experience in Micro Finance, preferably in MLAP, with a strong understanding of financial products and services. Excellent communication and interpersonal skills are required to build strong relationships with clients and colleagues. Strong analytical and problem-solving skills are necessary to assess credit risk and provide effective solutions. Ability to work in a fast-paced environment and meet deadlines while maintaining attention to detail. Proficiency in using technology and software applications to manage client data and transactions. Strong knowledge of banking regulations and compliance requirements is essential.

ROLE PURPOSE & OBJECTIVE Should devise an overall or individualized training and development plan, strategize, oversee its implementation and assess outcomes. Identify training and developmental needs and drive suitable training initiatives, propose solutions and enhance process and project development. Engage with all necessary stake holders and cross functional teams to meet and establish training requirements. Enhance employees skills, performance, productivity and quality of work. Deliver training needs at the Phone banking unit Conducts training classes, which include content about the job, the Company, and different client programs Facilitates new hire training using the provided curriculum to Phone Banking Officers Facilitates continuing trainings to existing Phone Banking Officers for new products and services Identify training and developmental needs and drive suitable training initiatives, propose solutions and enhance process Coordinate and collaborate with all stakeholders to seek inputs of products & Process SIZE OF THE ROLE FINANCIAL SIZE NON-FINANCIAL SIZE NA Training of all products and services of the Bank Handle NHT of up to 20 officers per batch Training of all products and services of the Bank KEY DUTIES & RESPONSIBILITIES OF THE ROLE Business/ Financials Ensure all trainings are done as defined within timelines Ensure Training SLA and certifications are Met Handle NHT and provide support as required Responsible for New joiners performance Manage New joiners attrition Update and manage training content Conduct call calibrations with External and internal stakeholders Conduct call listening activities Identify training and developmental needs and drive suitable training initiatives Enhance employees skills, performance, productivity and quality of work Customer (Both Internal & External) Ensure trainees are handling calls & providing 100% accurate resolution on calls Query and doubt handling Escalation handling Provide customer service personnel with guidance in handling difficult or complex issues or problems so they can be resolved effectively and efficiently Provide guidance on how to escalate complaints / disputes within the organization Internal Process Publish Training calendar and other reports as defined within timelines Ensure adherence to process and audit requirements Coaching and feedback sessions for Trainees and existing staffs Maintain schedule adherence of trainees Manage NHT Attrition Innovation & Learning Identify training gaps and ensure team members are up to date with products and procedure Coordinating with business teams to get the latest feedback and updates Ensure adherence to training man-days/ mandatory training programs for self and self Continuously update skills by participating in professional trainings, attend courses as instructed by management and be willing to contribute acquired knowledge to the development of the bank. MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS Educational Qualifications Graduate in any discipline Experience (Years and Core Experience Type) 5 -7 years of training and development Experience including designing, developing, implementing, and delivering training Certifications TTT Certification is a must NLP and IELTs Certification will be an added advantage Functional Skills Banking experience ELearning design Proficient with Microsoft Office Suite or related applications Behavioral Skills Strong interpersonal skills Ability to moderate large groups Extremely organized and detail-oriented Influencing Skills Competencies Excellent verbal and written communication skills with strong graphic design ability Banks Product Knowledge Awareness of Banking regulations KEY INTERACTIONS INTERNAL EXTERNAL Operations team Branch team Products team Service Quality and other support functions

We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-2 years of experience in the BFSI industry, preferably with a background in Micro Mortgages. Roles and Responsibility Manage relationships with existing customers to ensure timely payments and minimize defaults. Identify new business opportunities through networking and referrals. Conduct site visits to assess customer needs and provide personalized solutions. Develop and implement strategies to increase sales and revenue growth. Collaborate with internal teams to resolve customer complaints and issues. Maintain accurate records of customer interactions and transactions. Job Requirements Proven experience as a Relationship Manager in Micro Mortgages or a related field. Strong knowledge of financial products and services, including Micro Mortgages. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Familiarity with banking regulations and compliance requirements.

We are looking for a skilled Service Delivery Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 3-4 years of experience in the BFSI industry, preferably with a background in liabilities, branch banking, or service delivery. Roles and Responsibility Manage and deliver high-quality services to clients. Develop and implement effective strategies to enhance customer satisfaction. Collaborate with cross-functional teams to achieve business objectives. Analyze and resolve complex customer complaints and issues. Provide training and support to junior staff members. Monitor and report on key performance indicators and metrics. Job Requirements Strong knowledge of liabilities, branch banking, and service delivery. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet deadlines. Strong problem-solving and analytical skills. Experience working with customers and providing excellent customer service. Familiarity with banking regulations and compliance requirements.