Job
Description
Skill required: Core Banking Operations (incl. Payments) - Retail Banking Account Operations
Designation: Banking Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
Language - Ability:English(Domestic) - Proficient
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do?
You will be managing the team of Banking Operations Analysts and Content Management Specialists:Your key responsibilities are as follows:
Develop and manage comprehensive project plans, including detailed timelines, budgeting, and resource allocation.Deliver effective business solutions while ensuring contractual obligations are fulfilled.Oversee seamless onboarding and transition processes for new accounts.Proactively identify and mitigate risks and issues throughout the lifecycle of project delivery.Coaching and mentoring the team membersManage stakeholders by coordinating cross-functional teams to ensure optimal service delivery.Maintain sufficient capacity consistently to meet operational demands.Implement process enhancements to improve efficiency and quality.Achieving targeted Net Promoter Scores and Intelligent Operations metricesWe help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.
What are we looking for?
Problem-solving skillsAbility to establish strong client relationshipCommitment to qualityAbility to perform under pressureAdaptable and flexibleGarnishments / Tax Levies (Non-FIDM) - Processing Non-FIDM Garnishments, levies, receiverships, etc.Deceased Account Holder - Upon notification of a customer s death, validating the documentation of the third party, changing the account status, and remitting funds if needed.Power Of Attorney / Conservatorships / Guardianships / etc.Upon notification of a third party’s Power of Attorney (etc.), validating the documentation of the third party and assisting with their requests.Law Enforcement Requests / Subpoenas - Verifying and handling incoming Law Enforcement Requests for information.Refund Check - Requesting and validating documents, reissuing previously sent checks, opening BoW claims.FIDM / Child Support - Validating and processing Garnishments for Child Support received from US states
Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problemsTypically creates new solutions, leveraging and, where needed, adapting existing methods and proceduresThe person requires understanding of the strategic direction set by senior management as it relates to team goalsPrimary upward interaction is with direct supervisor or team leadsGenerally interacts with peers and/or management levels at a client and/or within AccentureThe person should require minimal guidance when determining methods and procedures on new assignmentsDecisions often impact the team in which they reside and occasionally impact other teamsIndividual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shifts
QualificationAny Graduation
