The Badging Administrator will support day-to-day access control and badge management operations across client sites in the South Zone. This role serves as the first point of contact for all access-related queries, ensuring secure, compliant, and seamless access provisioning for employees, contractors, and vendors.
2. Key Responsibilities
Access Control & Badge Management
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Handle daily badge issuance and updates for employees, contractors, and consultants on-site or during onboarding events.
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Capture and upload employee photographs and identity information accurately into the access control platform.
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Create, update, or deactivate badge user profiles using integrated security platforms (Genetec / C Cure / Lenel or similar).
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Issue temporary and vendor access badges in accordance with company policy and approvals.
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Modify or revoke access rights as required during the badge lifecycle.
Issue Resolution & Escalation
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Address badge-related queries including access denials, malfunctions, or technical issues.
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Escalate unresolved issues to the appropriate teams and track for closure.
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Maintain accurate communication records for audits and investigations.
Audit, Compliance & Reporting
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Maintain access records, badge logs, and user authorizations in line with company and regulatory policies.
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Support internal and external security audits as required.
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Ensure compliance with operational and statutory requirements.
Operational Support
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Monitor badge system health and access automation.
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Support investigations by providing door access logs, badge activity records, and system alerts.
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Maintain inventory of badge printers, consumables, and related equipment.
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Provide support during after-hours incidents on an on-call basis if required.
Documentation, SOPs & Training
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Assist in preparing and updating Standard Operating Procedures (SOPs).
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Conduct training sessions for staff on badge operations.
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Recommend process improvements for greater efficiency and security.
3. Candidate Requirements
Minimum Skills
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Strong problem-solving skills with attention to detail.
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Customer-focused with the ability to work independently.
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Excellent interpersonal, verbal, and written communication skills in English.
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Proficiency in Microsoft Office (Word, Excel, Outlook).
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Ability to remain effective under pressure and in emergency situations.
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Professional, dependable, and team-oriented approach.
Qualifications & Experience
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Graduate in any discipline.
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Minimum 3 years of experience in customer service roles in secure or regulated environments.
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At least 3 years of experience in physical security, access control, or investigations.
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Hands-on experience with access control systems (Genetec, C Cure, Lenel, or similar).
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Experience supporting audits or working in regulated compliance frameworks is an advantage.
4. Work Environment & Shift Requirements
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Based across South Zone client sites.
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May involve shift-based or rotational hours depending on operational needs.
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Willingness to support after-hours issues or weekend requirements when necessary.
