Badging Administrator

Badging Administrator

• Handle daily badge issuance and updates for employees, contractors, and consultants on-site or during onboarding events.
• Capture and upload employee photographs and identity information accurately into the access control platform.
• Create, update, or deactivate badge user profiles using integrated security platforms (Genetec / C Cure / Lenel or similar).
• Issue temporary and vendor access badges in accordance with company policy and approvals.
• Modify or revoke access rights as required during the badge lifecycle.

• Address badge-related queries including access denials, malfunctions, or technical issues.
• Escalate unresolved issues to the appropriate teams and track for closure.
• Maintain accurate communication records for audits and investigations.

• Maintain access records, badge logs, and user authorizations in line with company and regulatory policies.
• Support internal and external security audits as required.
• Ensure compliance with operational and statutory requirements.

• Monitor badge system health and access automation.
• Support investigations by providing door access logs, badge activity records, and system alerts.
• Maintain inventory of badge printers, consumables, and related equipment.
• Provide support during after-hours incidents on an on-call basis if required.

• Assist in preparing and updating Standard Operating Procedures (SOPs).
• Conduct training sessions for staff on badge operations.
• Recommend process improvements for greater efficiency and security.

• Strong problem-solving skills with attention to detail.
• Customer-focused with the ability to work independently.
• Excellent interpersonal, verbal, and written communication skills in English.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to remain effective under pressure and in emergency situations.
• Professional, dependable, and team-oriented approach.

• Graduate in any discipline.
• Minimum 3 years of experience in customer service roles in secure or regulated environments.
• At least 3 years of experience in physical security, access control, or investigations.
• Hands-on experience with access control systems (Genetec, C Cure, Lenel, or similar).
• Experience supporting audits or working in regulated compliance frameworks is an advantage.

• Based across South Zone client sites.
• May involve shift-based or rotational hours depending on operational needs.
• Willingness to support after-hours issues or weekend requirements when necessary.