Job Title: Badging Administrator
Employer
Department
Job Location
Compensation
Reporting To
1. Role Purpose
The Badging Administrator will be part of a high-performance team responsible for supporting the day-to-day operations of access control and badge management at ServiceNow global sites, with a primary base at their Hyderabad facility. This role serves as the first point of contact for all
access-related queries, ensuring secure, compliant, and seamless access provisioning for employees, contractors, and vendors.
2. Key Responsibilities
Access Control & Badge Management
- Handle daily badge issuance and updates for employees, contractors, and consultants on-site or during offsite onboarding events.
- Capture and upload employee photographs and identity information accurately into the access control platform.
- Create, update, or deactivate badge user profiles using Genetec/C Cure/Lenel or similar integrated security platforms.
- Issue temporary and vendor access badges and ensure access rights are provided in accordance with company policy and approvals.
- Manually add, revoke, and modify access during the badge provisioning lifecycle as needed.
Issue Resolution & Escalation
- Resolve badge user queries relating to access denials, badge malfunctions, or hardware/software issues.
- Escalate unresolved or technical issues to the appropriate resolver groups promptly and track for closure.
- Maintain professional, confidential, and accurate communication in all audit and investigation-related documentation.
Audit, Compliance & Reporting
- Support SOX and internal compliance audits by ensuring all access records, badge logs, and user authorizations are up to date.
- Maintain access records and audit trails in accordance with company and regulatory policies.
- Participate in internal and external security audits as directed by leadership.
Operational Support
- Monitor badge system health and access control automation for consistency and proper functionality.
- Support investigations by pulling door access logs, user badge activity, and system alerts as needed.
- Maintain appropriate inventory of badge printers, consumables, and other related equipment.
- Respond to after-hours incidents or badge-related emergencies, on an on-call basis when required.
Documentation, SOPs & Training
- Assist in the development and maintenance of standard operating procedures (SOPs) and global badging standards.
- Conduct training and knowledge transfer sessions to staff or team members involved in badge operations.
- Continuously identify and recommend areas for operational improvement and efficiency in access control workflows.
3. Candidate Requirements
Minimum Skill Requirements
- Critical thinker with strong problem-solving skills and initiative.
- Customer-focused with the ability to manage tasks independently.
- Professional demeanor with excellent interpersonal and customer service skills.
- Strong verbal and written communication in English.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Good radio/telephone etiquette and effective communication under pressure.
- Ability to work effectively in emergency situations and dynamic environments.
- Reliable and dependable, with a solid work history in service roles.
- Team player who is also capable of independently managing responsibilities.
Essential Qualifications & Experience
- Graduate in any discipline.
- Minimum 3+ years of experience in customer service roles within high-security or regulated environments.
- Minimum 3+ years of experience in physical security, asset protection, or investigations.
- Prior working experience with access control systems such as Genetec, C Cure, or Lenel.
- Hands-on experience with integrated security platforms and troubleshooting access control issues.
- Experience supporting audits or working within SOX/regulatory frameworks is a plus.
4. Work Environment & Shift Requirements
- Primary location: ServiceNow facility in Hitec City, Hyderabad.
- Must be willing to support after-hours issues or weekend events, if required.
- Work may include shift-based or rotational hours depending on operational needs.
