2.0 - 7.0 years

2 - 3 Lacs

hyderabad

Work from Office

Job Title: Badging Administrator Employer : G4S Secure Solutions (India) Pvt. Ltd. Department : Operations Job Location : Hitec City, Hyderabad, Telangana Compensation : Up to 31,000 per month (Based on experience and interview performance) Reporting To : Access Control & Badging Lead (APJ) 1. Role Purpose The Badging Administrator will be part of a high-performance team responsible for supporting the day-to-day operations of access control and badge management at ServiceNow global sites, with a primary base at their Hyderabad facility. This role serves as the first point of contact for all access-related queries, ensuring secure, compliant, and seamless access provisioning for employees, contractors, and vendors. 2. Key Responsibilities Access Control & Badge Management Handle daily badge issuance and updates for employees, contractors, and consultants on-site or during offsite onboarding events. Capture and upload employee photographs and identity information accurately into the access control platform. Create, update, or deactivate badge user profiles using Genetec/C Cure/Lenel or similar integrated security platforms. Issue temporary and vendor access badges and ensure access rights are provided in accordance with company policy and approvals. Manually add, revoke, and modify access during the badge provisioning lifecycle as needed. Issue Resolution & Escalation Resolve badge user queries relating to access denials, badge malfunctions, or hardware/software issues. Escalate unresolved or technical issues to the appropriate resolver groups promptly and track for closure. Maintain professional, confidential, and accurate communication in all audit and investigation-related documentation. Audit, Compliance & Reporting Support SOX and internal compliance audits by ensuring all access records, badge logs, and user authorizations are up to date. Maintain access records and audit trails in accordance with company and regulatory policies. Participate in internal and external security audits as directed by leadership. Operational Support Monitor badge system health and access control automation for consistency and proper functionality. Support investigations by pulling door access logs, user badge activity, and system alerts as needed. Maintain appropriate inventory of badge printers, consumables, and other related equipment. Respond to after-hours incidents or badge-related emergencies, on an on-call basis when required. Documentation, SOPs & Training Assist in the development and maintenance of standard operating procedures (SOPs) and global badging standards. Conduct training and knowledge transfer sessions to staff or team members involved in badge operations. Continuously identify and recommend areas for operational improvement and efficiency in access control workflows. 3. Candidate Requirements Minimum Skill Requirements Critical thinker with strong problem-solving skills and initiative. Customer-focused with the ability to manage tasks independently. Professional demeanor with excellent interpersonal and customer service skills. Strong verbal and written communication in English. Proficiency in Microsoft Office (Word, Excel, Outlook). Good radio/telephone etiquette and effective communication under pressure. Ability to work effectively in emergency situations and dynamic environments. Reliable and dependable, with a solid work history in service roles. Team player who is also capable of independently managing responsibilities. Essential Qualifications & Experience Graduate in any discipline. Minimum 3+ years of experience in customer service roles within high-security or regulated environments. Minimum 3+ years of experience in physical security, asset protection, or investigations. Prior working experience with access control systems such as Genetec, C Cure, or Lenel. Hands-on experience with integrated security platforms and troubleshooting access control issues. Experience supporting audits or working within SOX/regulatory frameworks is a plus. 4. Work Environment & Shift Requirements Primary location: ServiceNow facility in Hitec City, Hyderabad. Must be willing to support after-hours issues or weekend events, if required. Work may include shift-based or rotational hours depending on operational needs.

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