Backend Operations Executive

Position: Backend Operations & Customer Support Executive

Location: Malviya Nagar, Jaipur

CTC: ₹20,000 per month

Brand: Moora.in – Modern handcrafted sarees & Indian wear

About Moora

Moora is a Jaipur-based brand reinventing sarees for everyday wear, blending handcrafted heritage techniques with modern ease. We sell through our own website (Shopify) and leading e-commerce platforms.

Role Overview

We are looking for a detail-oriented and proactive Backend Operations & Customer Support Executive to manage daily order processing, coordinate dispatches, and handle customer queries across platforms. The role requires efficiency in operations, excellent communication skills, and a customer-first approach.

Key Responsibilities

Order Processing & Dispatch Coordination

• Manage and process daily orders from Shopify and marketplace portals (Nykaa, Myntra, etc.)

• Prepare and upload invoices, labels, and shipping documents

• Coordinate with warehouse/dispatch team to ensure timely shipment

• Update order tracking and maintain records in Google Sheets

• E-commerce Backend Management

• Update order status and manage returns/exchanges

• Upload new products, images, and descriptions on Shopify and marketplaces

• Monitor inventory levels and flag stock alerts

Customer Support

• Respond to customer queries via email, phone, WhatsApp, and social media

• Handle order status updates, return/exchange requests, and product inquiries

• Ensure a positive and empathetic customer experience

Reporting & Coordination

• Maintain daily sales and operations reports

• Coordinate with internal teams for smooth workflow

Requirements

• Graduate with 1–2 years of experience in e-commerce operations or customer service (freshers with relevant skills may apply)

• Knowledge of Shopify and marketplace seller panels preferred

• Basic Excel/Google Sheets skills

• Strong written and verbal communication in English & Hindi

• Organized, detail-oriented, and able to multitask

Work Details

Location: On-site at our Malviya Nagar, Jaipur office

Timings: 9:00 AM – 6:00 PM, Monday to Saturday

CTC: ₹20,000 per month

How to Apply

• Send your resume to divya@moora.online with the subject line "Application – Backend Operations Executive".