Backend Developer – Omnichannel Squad (Remote – India)
🌍
Location:
Remote – India🕒
Type:
Full-time💼
Department:
Technology | Engineering💻
Work Setup:
Remote (India-based applicants only)
About ZIWO
ZIWO
is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.As a fast-growing B2B SaaS startup, we’re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
About The Role
We’re looking for a skilled and collaborative
Backend Developer
based in India to join our
Omnichannel Squad
remotely. In this role, you’ll help build and maintain the backend services that power ZIWO’s multi-channel communication platform — including voice, WhatsApp, email, and social media integrations.You’ll work closely with cross-functional team members — including Product Owners, QA Engineers, and Designers — to deliver scalable, secure, and high-performing backend systems that improve the ZIWO customer experience across all communication channels.This is a great opportunity for backend engineers who love clean code, distributed systems, and real-world impact in a fast-growing SaaS company.
What You’ll Be Doing
- Design, develop, and maintain backend services and REST APIs using Node.js and OOP best practices
- Implement asynchronous processes, background jobs, and data workflows
- Collaborate with front-end developers, product managers, QA, and design to deliver end-to-end solutions
- Own database schemas and data architecture (RDBMS and NoSQL)
- Write and maintain unit and integration tests
- Participate in squad-level architecture decisions, code reviews, and technical discussions
- Debug and resolve backend bugs, performance issues, and production incidents
- Ensure secure and compliant backend systems
- Continuously improve backend systems, development workflows, and squad practices
What You Bring
- Bachelor’s degree in Computer Science, Software Engineering, or related field
- Minimum 3 years of backend development experience
- Strong proficiency in Node.js, REST APIs, and OOP principles (TDD, SOLID)
- Experience with microservices or distributed systems (e.g., message queues, service bus)
- Knowledge of relational and NoSQL databases
- Comfortable writing clean, tested, and well-documented code
- Fluent in English (spoken and written)
- Based in India and available to work full-time remotely
Why Join ZIWO
- Work remotely with a high-impact, agile engineering team
- Help shape real-world communication solutions used across the Middle East
- Join a fast-growing SaaS company at the forefront of voice and omnichannel tech
- Collaborate with skilled peers across multiple countries
- Enjoy flexibility, ownership, and room for professional growth
ZIWO is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for everyone.