Back Office Operations Associate

Job Title: Back Office Operations Associate
Location: [Vadodara, India]
Experience Required: Minimum 1 year (Corporate experience in UK/USA market)
Industry: Repair & Warranty Operations (Electronics/Technology)
Company Website: www.ahgroupna.com

About Us:

AH Group is a USA-based organization providing high-quality repair, refurbishment, and reverse logistics solutions across North America and Europe. With a strong focus on customer satisfaction and operational excellence, we support global brands with seamless backend operations. Visit ahgroupna.com to learn more.

Job Summary:

We are looking for a dynamic and detail-oriented Back Office Operations Executive with strong communication skills and hands-on experience in Excel (including XLOOKUP, VLOOKUP, HLOOKUP, and Pivot Tables). The ideal candidate will be responsible for handling the end-to-end processing of repair operations through our ERP system, coordinating with vendors across the USA and UK, and maintaining accuracy in all data entries and process flows.

Key Responsibilities:

• Manage backend operations related to device repair processing through our internal ERP system.
• Communicate effectively with vendors based in the UK and USA for updates, coordination, and issue resolution.
• Process, update, and maintain repair status data with high accuracy.
• Analyze data using advanced Excel tools (XLOOKUP, VLOOKUP, HLOOKUP, Pivot Tables).
• Prepare regular reports and summaries for internal teams and external stakeholders.
• Coordinate with cross-functional teams to ensure smooth workflow and timely completion of tasks.
• Ensure compliance with company SOPs and international standards in operational processing.

Required Skills & Qualifications:

• Minimum 1 year of experience in corporate operations, preferably in repair/logistics or backend processes.
• Strong English communication skills (verbal & written).
• Proficient in Microsoft Excel (XLOOKUP, VLOOKUP, HLOOKUP, Pivot Table).
• Experience handling US/UK-based vendors and clients.
• Familiarity with ERP systems is a must.
• Ability to multitask, work under deadlines, and maintain data accuracy.
• Strong organizational skills with attention to detail.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Operations, or a related field.
• Previous experience in a repair services company or logistics domain is a plus.
• Knowledge of international business protocols and time zones.

Work Schedule:

• Monday to Friday
• [2 PM to 11 PM & 6 PM to 3 AM on UK/US Shifts]

How to Apply:

Interested candidates can email their CV to hrindiadivision@ahgroupna.com with the subject line: “Application – Back Office Operations Associate”.

Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Language:

• English (Required)

Work Location: In person