AxisPhone:IBSL Specialist

No of VacanciesReports toAxisPhone: IBSL Team LeadIs a Team leaderNoTeam SizeGradeAssistant Manager/Deputy ManagerBusinessRetail OperationsDepartmentAxis PhoneSub-DepartmentAxis PhoneLocationMumbai/ChennaiAbout Axis PhonesAxis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide ficial solutions via cross-sell and upsell Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities Keeps a check on any malpractices and defines actions basis severity of incidents The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectivenessAbouttheRoleThe purpose of the role is to drive sales for AxisphoneHandling inbound and outbound calls based on the leads generated by inbound agents,Driving achievement of monthly sales targets,Identifying implicit and explicit customer need(s),Positioning the correct product(s) to customers,Booking loans over calls,Doing regular follow-upsQualificationsGraduate or Post-graduate from a recognized institution5-7 years of relevant experienceRole ProficienciesFor successful execution of the job, a candidate should possess the following:- Excellent written and oral communication skills,- Data analytics and MIS skills,- Relationship management to be able to effectively liaise with AxisPhone production teams and business stakeholders,- Strong grasp on data with good numerical aptitude,- Logical & critical thinking,- Objection handling