AWS L3 Support Engineer

Role: AWS L3 Support Engineer

Experience:

Work Mode:

Shift timing: -

• Primary Skills: AWS such as EC2, S3, ELB, RDS, EKS, SSM Patch Manager, Microsoft Active Directory, DNS, DHCP, GCP services, Devops Terraform, Bitbucket, Linux, Scripting

Job Summary:

AWS L3 Support Engineer

Key Responsibilities:

• Provide L3 support for cloud infrastructure and services hosted primarily on

  AWS

  , and secondarily on

  GCP

  .
• Troubleshoot and resolve complex issues related to

  EC2, S3, ELB, RDS, EKS, IAM, SSM Patch Manager

  , and related services.
• Manage and support

  Active Directory

  ,

  DNS

  , and

  DHCP

  infrastructure as needed.
• Use

  Terraform

  to provision, configure, and manage cloud infrastructure.
• Support DevOps pipelines involving tools such as

  Bitbucket, ArgoCD, Helm

  , and more.
• Manage and optimize cloud network components including

  VPC

  ,

  subnets

  ,

  firewalls

  , etc.
• Monitor infrastructure using cloud-native and third-party monitoring tools.
• Write and maintain

  automation scripts

  using

  PowerShell

  ,

  Python

  , or other scripting languages.
• Document technical processes and solutions and train junior team members.
• Work closely with cross-functional teams to ensure uptime, performance, and security.
• Participate in

  on-call support rotation

  and respond to critical incidents as necessary.

Required Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field. Equivalent experience may substitute for a formal degree.
• 7+ years of IT infrastructure support experience.
• Minimum of

  3 years of direct hands-on experience in AWS

  .
• Experience with

  Linux

  systems administration.
• Strong experience with

  Active Directory

  ,

  DNS

  , and

  DHCP

  .
• Hands-on experience in scripting (PowerShell, Python).
• Knowledge of

  DevOps

  and Infrastructure-as-Code practices, particularly

  Terraform

  .
• Good understanding of

  cloud networking and security

  principles.

Preferred Qualifications:

• AWS Certification (e.g., Solutions Architect Associate/Professional)

  .

• GCP experience

  and

  certifications

  (e.g., Associate Cloud Engineer).
• Experience with

  container orchestration

  tools such as

  Kubernetes (EKS)

  .
• Exposure to

  ITIL processes

  and

  incident/problem/change management tools

  (e.g., Jira Service Management).

About IGT Solutions:

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. We have a global delivery footprint, spread across 30 delivery centers in China, Colombia, Egypt, India, Indonesia, Malaysia, Philippines, Romania, South Africa, Spain, UAE, the US, and Vietnam, with 25000+ CX and Technology experts from 35+ nationalities.

IGT's Digital team collaborates closely with our customer’s business & technology teams to take solutions faster to market while sustaining quality while focusing on business value and improving overall end-Customer Experience. Our offerings include industry solutions as well as Digital services. We work with leading global enterprise customers to improve synergies between business & technology by enabling rapid business value realization leveraging Digital Technologies. These include lifecycle transformation & rapid development / technology solution delivery services delivered leveraging traditional as well as Digital Technologies, deep functional understanding and software engineering expertise.

IGT is ISO 27001:2013, CMMI SVC Level 5 and ISAE-3402 compliant for IT, and COPC® Certified v6.0, ISO 27001:2013 and PCI DSS 3.2 certified for BPO processes. The organization follows Six Sigma rigor for process improvements.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.