AVP - Key Account Management

As a strategic thinker and proactive relationship builder, your role as a Key Account Manager at Vouchagram India Private Limited (brand name - GyFTR) will involve delivering excellence in client servicing, driving revenue through upselling and cross-selling, and owning the P&L for assigned key accounts. Key Responsibilities: - Act as the single point of contact for large enterprise clients, ensuring exceptional client satisfaction and relationship depth. - Regularly engage in face-to-face meetings with CXO-level executives to understand client business needs and strategic goals. - Build long-term, trusted partnerships and drive client retention and loyalty. - Drive revenue growth through strategic upselling and cross-selling of products and services. - Own and manage the P&L for each assigned client, ensuring profitable engagement and client satisfaction. - Identify new business opportunities within existing accounts and develop strategies to maximize wallet share. - Create and execute account plans focused on client growth, engagement, and service delivery. - Collaborate with internal stakeholders (product, marketing, finance, operations, and tech) to ensure timely and effective service delivery. - Monitor client KPIs, satisfaction scores, and usage patterns to proactively address concerns and create value-driven solutions. - Work closely with cross-functional teams to deliver on client expectations, project timelines, and innovation requests. - Lead internal business reviews and external quarterly/annual review meetings with clients. - Address escalations with prompt resolution and ensure high client satisfaction scores. - Provide detailed reporting on client performance, revenue growth, and key metrics to senior leadership. - Deliver insights based on data analytics and client feedback to shape future engagement strategies. Qualifications: - MBA or equivalent post-graduate degree in Business, Marketing, or related field. - Bachelor's degree in business, management, or related discipline. About Vouchagram India Private Limited (brand name - GyFTR): Vouchagram is a fintech solutions provider in the digital rewards and branded currencies space. With over 13 years of experience, VG has redefined loyalty rewards across various sectors. The company boasts a vast network of rewards with 250+ partner brand associations, 300+ clients, and serves the top 14 banks in the country, facilitating rewards disbursements worth INR 4000 Crores annually. VG aims to revolutionize the consumption of alternate digital currencies like e-vouchers and loyalty points through white-label rewards solutions and APIs. The organization values a startup culture where both work and after-work life are equally cherished, making it a motivating and fun place to work according to employee surveys.,