AVC:Unit Manager Investment Products

No of Vacancies1Reports toRegional Business Manager Investment ProductIs a Team leader?YesTeam Size80 100GradeM / SMBusinessRetail BankingDepartmentAxis Virtual CentreSub-DepartmentLocationMumbaiAbout Axis Virtual CentreAxis Virtual Center engages with Axis Banks customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide ficial solutions via cross-sell and upsellThe Quality Assurance function at AVC, ensures that processes and procedure designs are customer oriented and service delivery standards are measured and met resulting in high quality customer satisfaction, experienceThis team conducts audits and related activities to measure adherence to process, compliance, and regulatory guidelinesSupports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activitiesKeeps a check on any malpractices and defines actions basis severity of incidentsThe overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectivenessAbouttheRoleThe Unit Manager Investment manages an outbound team (on partner payrolls) across various investment products The Unit Manager manages around 150 member team with the support of 9 to 10 Team Leaders and is responsible for driving sales, productivity, increasing cross-sell, reducing cost to income and increasing profitability and growth of the channelDrive Sales , Productivity , Cross Sell, Cost to Income, profitability and growth of channelSupervise a team of 150+ strong tele callers who will be engaged in selling of products to existing customers of the bankManage a team of Virtual Relationship Managers---Develop and implement effective sales strategy to achieve business objectivesAnalyse business numbers to identify opportunities and gaps for corrective actions--------Ensure delivery of the sales targets assigned for the respective line of businessImprove existing processes to enhance productivity and overall performance of the teamGuide, coach and motivate teams across locations for improved performance ----- ---- ---- ----- -QualificationsPost Graduate from recognized university with more than 6 years of relevant experienceRole ProficienciesExcellent Interpersonal and communication skills-Sales and service orientation and ability to achieve the assigned revenue target-----Large team management experience in BankingOnline sales experience of BFSI products will be preferred---