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Avaya contact center specialist

0 years

0 Lacs

Delhi India

Posted:21 hours ago| Platform: Linkedin logo

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Skills Required

network troubleshooting chat installation configuration management forecasting scheduling integration maintenance cms unix messaging itil certification support documentation inventory coordination service

Work Mode

On-site

Job Type

Full Time

Job Description

Role- Avaya Contact Center specialist Skill set - Network Avaya Voice Experience-5-8 Location - Delhi Desired Competencies (Technical/Behavioral Competency) Must-Have • Experience on Avaya Interaction Center 7.2 • Experience on administration and troubleshooting of IC chat and Voice integrations. • Experience in installation and configuration of Avaya/ Verint WFO 12 • Extensive experience in maintaining and troubleshooting Verint Work Force Management application. • Experience in administering and troubleshooting issues with Customer Feedback and WFM Forecasting & Scheduling. • Should have Experience in administering and maintaining Avaya Contact recorder V12 • Experience on AES 6.3 integration and maintenance • Experience on troubleshooting CTI issues with contact center applications Good-to-Have • Exposure Avaya Communications Manager and CMS • Windows and Unix administration • Modular messaging • ITIL certification • Certification SN Responsibility of / Expectations from the Role 1 • End to end technical support for IC and WFO services 2 • Documentation – Support Procedure, Inventory 3 • Vendor Coordination with Telecoms Service provider & OEM 4 • Involvement into all voice infrastructure day to day issues Show more Show less

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