Atlassian Administrator

Atlassian Admin

Location: Gurgaon

Mode: Hybrid

Key Responsibilities

• Work with the Senior Technical Management, Product Owners and Project Managers to develop, design and implement the requirements.
• Help deliver service improvements without unnecessary investment in new products by working smarter, provision of better tools and better use of existing product set, add-ins.
• Improve alignment of Technology solutions with Operational areas to focus on practical delivery of solutions architecture to FIL using experience from across the Atlassian product set.
• To act as Subject Matter Expert (‘SME’) for Atlassian Jira and Confluence and related Add-ons.
• Provide Ownership and regular updates of issues including supporting users with best practice advice until request has been resolved.
• Evaluate, diagnose, research, analyze and provide solutions to simple and medium-complexity problems encountered.
• Proactively plan to assess new upcoming features on cloud and communicate to users wherever applicable.
• Adherence to Security Policy surrounding platform standards and provides engineering solutions to that policy as directed by the Security Product roadmap
• Ensures operational requirements are matched in the delivery of services around standards and engineering, identifying when support arrangements may need to change to efficiently and effectively onboard new technology
• Owns and manages the users access permissions per security guidelines.
• Ensures effective communication across the department and across geographically dispersed teams, including identifying new skills, skills gaps and working to improve overall team knowledge.
• Excellent communication at all levels, can clearly articulate plans verbally (comfortable presenting) and in written form.

Experience & Qualifications

• Extensive expertise in analysing, troubleshooting, implementing, and supporting Jira and Confluence Cloud, alongside experience in Atlassian administration and troubleshooting.
• Demonstrated ability in managing Jira Cloud and Confluence Cloud within a professional environment.
• Acquaintance with Agile methodologies and cloud-based project management tools.
• Comprehensive understanding of security policies, user management, best practices, design, usage, implementation, and troubleshooting.
• Exceptional analytical and troubleshooting skills in a cloud-based setting.
• Proficiency in Shell, Python, and Groovy scripting for automating tasks to minimise manual workload.
• Strong knowledge in creating reports on Jira Dashboards and EazyBI.
• Outstanding implementation skills in managing Jira custom fields, workflow management, and developing common templates.
• Considerable experience in integrating Jira and Confluence with third-party tools.
• Proficient in cost optimisation by identifying and substituting unnecessary plugins with cloud-native features.