Asst Manager/Deputy Manager/Manager/ Sr. Manager E-Commerce Operations

Disclaimer:

pure e-commerce or online retail operations experience

logistics or warehousing operations

Position:

Job Summary

Shape the Future of E-Commerce Operations with Contexio

If you have a proven track record of driving efficiency, building high-performing teams, and delivering seamless operations we want you on board!

Key Responsibilities

(1) Operational Excellence & Project Management

• Prioritize, plan, and supervise daily deliverables at the project level.
• Oversee execution of operational tasks while ensuring adherence to defined processes and best practices.
• Resolve client issues efficiently, ensuring high levels of satisfaction and service quality.
• Meet and exceed operational targets, optimizing workflow and efficiency.
• Develop and implement standard operating procedures, including invoicing and reporting, to streamline processes.

(2) Talent Development & Team Leadership

• Recruit and onboard top talent to strengthen the operations team.
• Coach, mentor, and develop team members in alignment with business goals.
• Facilitate internal talent movement and enable professional growth.
• Foster a culture of performance excellence, ownership, and accountability.

(3) Process Optimization & Quality Assurance

• Ensure adherence to client expectations, industry standards, and internal quality metrics.
• Regularly review performance metrics, provide actionable feedback, and drive continuous improvement.
• Safeguard data integrity, confidentiality, and company intellectual property at all times.

Qualifications

• Experience:

  815 years in a delivery or operations management role within

  e-commerce or online retail

  .

• Education:

  Graduate with minimum 60% marks (Engineering degree preferred).

• Knowledge:

  Strong understanding of e-commerce operations, retail processes, and performance management frameworks.

Skills

• Leadership & Team Management:

  Ability to build, coach, and drive high-performance teams.

• Project Management & Decision Making:

  Strategic thinking with a focus on execution and problem-solving.

• Technical Proficiency:

  Strong command over Excel, PowerPoint, and scripting tools.

Apply at:

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