Asst Manager Customer success & Data Operations , App Performance

Customer Success Assistant Manager

What you'll Do

• Act as the main point of contact for clients.
• Build and maintain strong, long-term relationships.
• Regularly communicate campaign performance, insights, and optimization strategies.

Brief Management & Campaign Planning:

• Gather client requirements and translate them into actionable briefs.
• Collaborate with strategy, creative, and media teams to develop marketing plans.
• Ensure alignment between client expectations and deliverables.

Reporting & Analysis:

• Deliver performance reports (weekly/monthly/quarterly) with key insights.
• Present campaign results and ROI metrics, tying performance to client business goals.

Client Retention & Upselling:

• Identify opportunities to upsell services or expand scope.
• Handle client escalations and proactively resolve issues.

Onboarding & Training:

• Manage onboarding process for new clients.
• Educate clients on services, tools, and processes used by the team.
• Operations Management Responsibilities (Internal Focus):

Project & Workflow Management:

• Oversee end-to-end campaign execution timelines and team task allocation.
• Implement and manage project management tools.

Process Optimization:

• Streamline campaign workflows and eliminate inefficiencies.
• Standardize reporting, documentation, and communication formats.

Team Coordination:

• Liaise between creative, media buying, analytics, and account teams to ensure smooth execution.
• Monitor bandwidth and resource allocation; manage freelancers if needed.

Quality Control:

• Ensure campaign deliverables meet quality standards and deadlines.
• Oversee testing, review cycles, and deployment of campaigns.

Technology & Tools Management:

• Manage usage of performance marketing tools (Google Ads, Meta Ads, Google Analytics, etc).
• Ensure tech stack is fully leveraged and integrated across teams.
• Budget Tracking & Vendor Management:
• Track internal budgets for media spends, tools, and agency operations.
• Coordinate with third-party vendors, freelancers, and platforms.

Who You Are

• Fluent English, Strong understanding of performance marketing metrics (ROAS, CPA, CTR, etc).
• Proficiency in digital marketing platforms (Google Ads, Meta Business Manager, etc).
• Excellent project management and organizational skills.
• Strong communication, client presentation, and negotiation skills.
• Experience with marketing automation, dashboards, and analytics tools.
• Ability to multitask and manage multiple clients and campaigns simultaneously.

Why you'll Love It

• Competitive salary
• Performance Review (twice a year)
• Annual paid leave
• Health insurance
• Creative office environment
• Work in a professional and dynamic environment.
• Good chance to explore new trends in the digital market.