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Lchang Nang Retreat
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Asst Experience Manager

Asst Experience Manager

Lchang Nang Retreat

2 - 7 years

2 - 6 Lacs

Ladakh

Posted:3 months ago| Platform:

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Skills Required

Business administration Analytical skills Hospitality Sales Hospitality management Project management Focus Customer service Customer experience Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

This is a full-time on-site role for an Assistant Experience Manager at Lchang Nang Retreat located in Nubra. This role requires someone with great interest in exploring cultures, people and nature. A person who is curious and innovative in creating bespoke experiences /products. The Assistant Experience Manager will be responsible for ensuring a seamless and exceptional guest experience from arrival to departure and for curating & selling Signature Experiences at the property. The Assistant Experience Manager will oversee all aspects of customer service and Signature experience, manage the Experiences on-site and take inventory, and communicate effectively with staff and guests.

Qualifications

Sales & Marketing: ability to sell and market the Signature Experiences to the potential guests.
Analytical Skills: ability to analyze customer data and performance metrics to identify opportunities for improvement
Communication: ability to communicate effectively with guests and staff, including the ability to speak multiple languages
Customer Service: ability to deliver exceptional customer service & handle customer grievances.
Customer Experience: ability to design and deliver exceptional guest experiences throughout their stay
Project Management: ability to manage multiple projects simultaneously and prioritize tasks accordingly
Attention to detail: ability to ensure that all guest accommodations, Signature Experiences, and meals are perfectly organized and delivered flawlessly
Bachelors degree in Hospitality Management, Business Administration, or a creative field
2+ years of experience in the hospitality industry with a focus on customer service and customer experience
Experience living or working in Ladakh is a plus.

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Asst Experience Manager